Retail Sales Associate – Full Time

Able Too Work; Pontiac (MI); On-site; USD 17,000 - 25,000; Full time

Job summary

AutoZone is seeking a Senior Retail Sales Associate in Pontiac, MI, to deliver WOW! customer service and support customers with automotive parts, tools, and promotions.

The role focuses on helping shoppers choose products, maintaining an organized store, and contributing to sales goals. You will work in a fast-paced environment, assisting with installations, using diagnostic tools, and upholding safety procedures.

Qualifications

• Customer service experience and people skills are essential.
• Strong communication in English; bilingual abilities seen as a plus.
• Basic automotive parts knowledge helpful for providing guidance to customers.

Responsibilities

• Engage with customers, provide trustworthy automotive advice, and ensure positive interactions.
• Collaborate with managers and teammates to maintain a motivated store environment.
• Recommend products, services, and promotions to boost customer experience and sales metrics.
• Restock merchandise, maintain organized shelves, and support store operations.
• Follow safety policies and PPE protocols to maintain a secure work environment.
• Assist customers with wiper blade, battery, and light bulb installations and read codes using diagnostic tools.

Skills

Customer service

Communication

Automotive knowledge

Education

High school diploma or equivalent

Job description

Job Description

AutoZone’s store teams are the frontline of WOW! customer service, ensuring that customers find the right parts and solutions for their automotive needs. Store employees maintain well-stocked inventory, assist customers with product selection, and provide expert advice to enhance the shopping experience. They play a vital role in driving sales, maintaining store operations, and fostering a positive, knowledgeable retail environment.

Join our team as a Senior Retail Sales Associate, where you'll play a key role in delivering WOW! Customer Service by exceeding expectations and making a real difference for our customers. Whether you're passionate about automotive parts, teamwork or sales, this role offers great opportunities for growth. AutoZone offers the perfect chance to build your career in an essential industry serving the motoring public.

Responsibilities

• Customer Assistance & Communication – Engage with customers, provide trustworthy automotive advice, and ensure positive interactions through clear, professional communication.




• Leadership & Teamwork – Collaborate with managers and teammates to create a motivated, productive store environment. Support team members and demonstrate leadership in daily responsibilities.




• Sales & Metrics Mindedness – Recommend products, services, and promotions to enhance customer experience, while contributing to sales goals and store performance metrics.




• Inventory Management & Store Operations – Restock merchandise, maintain organization, and follow proper cash handling procedures, loss prevention policies ensuring proper financial management. Keep store operations running smoothly.




• Process Orientation & Safety Compliance – Utilize structured processes to complete assigned tasks efficiently. Follow company safety policies and use PPE (Personal Protective Equipment) to maintain a secure work environment.




• Product Knowledge & Installation Services – Stay up-to-date on automotive parts, tools, and promotions through AutoZone systems. Assist customers with wiper blade, battery, and light bulb installations.




• Diagnostics Support – Use diagnostic tools to read codes from customer vehicles and recommend solutions.

Qualifications

What We’re Looking For

• Minimum Age Requirement: Must be at least 18 years old to apply.




• Automotive Knowledge: Basic knowledge of automotive parts is required.




• Physical Requirements: Ability to lift, load and deliver merchandise.




• Flexible Schedule: Full-time flexible schedule availability, including mornings, nights, weekends, and overtime as needed.

You’ll Go The Extra Mile If You Have

• Education: High school diploma or equivalent (GED)




• Exceptional Communication: Strong people skills and effective communication in both Spanish and English.




• Automotive Retail: Previous experience in automotive retail




• Certifications: Automotive Service Excellence (ASE) Certification

Job Identification

175089

Job Schedule

Full time

Pay Basis

Hourly

AutoZone, and its subsidiary, ALLDATA are equal opportunity employers. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected categories.