Retail Sales Associate - Full Time

American-Freight-Furniture-and-Mattres; Pittsburgh (Allegheny County); On-site; USD 15,000 - 21,000; Full time

Job summary

Kids for the Future in Pittsburgh is seeking a Retail Sales Associate to help customers find solutions and keep the sales floor well-merchandised. You will deliver proactive consultative sales support and work to meet department standards.

You will handle POS transactions, learn product details, and collaborate with teammates to ensure excellent service. Full-time roles require day/evening/weekend availability; part-time offers flexible scheduling.

Qualifications

• Customer service experience or willingness to learn.
• Availability for full-time day/evening/weekend shifts.
• Ability to use website navigation and technology to assist customers.

Responsibilities

• Identify customer needs and provide solutions using approved selling guidelines.
• Meet or exceed associate performance standards consistently.
• Understand website navigation and leverage technology to assist customers when product is not in store.
• Maintain knowledge of merchandise features, benefits and availability; include delivery/installation/service options.
• Process POS transactions including sales, returns, exchanges per procedures.
• Complete required training in the expected timeframe and participate in ongoing learning.
• Collaborate with selling and support associates and cashiers to deliver superior customer service.
• Perform other duties as assigned.

Skills

Customer service

Sales support

POS transactions

Product knowledge

Training participation

Team collaboration

Tools

POS system

Job description

• Employee Type Non-Exempt - FT

Description

The Retail Sales Associate is responsible for enhancing the experience of customers and driving profitable sales by providing proactive consultative sales assistance and support to the customer, achieving department standards and goals, and performing sales-support activities to maintain a clean, in-stock, orderly, and well-merchandised sales floor for conducting sales activities. Candidate must have day, evening, and weekend availability for our Full-Time roles. We have flexible scheduling for our Part-Time openings.

The Retail Sales Associate will also:

• Identify customer needs and provide appropriate solutions using approved selling practices and guidelines
• Meet or exceed associate performance standards consistently
• Understand website navigation, and proactively leverages technology in order to facilitate the customer experience and provide customer solutions when the product is not available in the store
• Maintain current knowledge of merchandise lines; product features, benefits, and availability; and, if applicable, delivery, installation, and/or service options to respond to customer needs
• Process customer transactions in the Point of Sale system, including sales, returns, and exchanges in accordance with authorized procedures
• Complete required training in the expected timeframe, and participate in ongoing learning opportunities
• Partner with other selling and sales support associates and cashiers to provide superior customer service (i.e., locate merchandise, assist customers, answer phones and ring register)
• Perform other duties as assigned

American Freight is an equal opportunity employer. We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, separation, recruitment, pay and other forms of compensation, access to facilities and programs, training and general treatment during employment.