Retail Sales Associate, full-time

Nestlé Nespresso SA; New York (NY); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Free Nespresso machine

401k with company match

Health and mental wellness programs

Educational reimbursement

Commuter benefits

DEI resource groups

Employee recognition program

Discounts at over 2,000 companies

Job summary

Nestlé Nespresso USA is hiring a Coffee Specialist/Sales Associate to welcome customers in our retail boutiques and guide them to the perfect coffee and machine solutions. You will create an inviting experience, drive sales, and share our values around sustainability and quality.

Join a team that emphasizes hospitality, product knowledge, and a collaborative culture, with comprehensive benefits and opportunities for growth in a fast-paced specialty coffee environment.

Qualifications

• You are a people person with a passion for customer service.
• Able to work in a fast-paced environment and adapt to change.
• Punctual and available for open/close shifts, weekends and holidays.
• Patience and resourcefulness in on-the-spot troubleshooting.

Responsibilities

• Brand Advocate: share our mission and values in sustainability and recycling.
• Customer Obsessed: provide hospitality and engage with people.
• Greet and Engage: create a memorable experience for customers.
• Listen and Learn: understand customer needs and recommend coffee and machine solutions.
• Product Knowledge and Promotions: offer tastings and showcase knowledge to grow sales.
• Team Collaboration and Respect: support and collaborate with teammates.
• Operations and Safety: maintain boutique environment, assist with shipments and displays, ensure cleanliness.
• Training and Learning: participate in a training program for success beyond day one.

Job description

At Nespresso, we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. As a certified B Corporation, we're committed to driving our triple bottom line - People, Profit, and Planet - by delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other, channeling our growth-minded spirit to set new standards in global coffee culture. Quality, sustainability, diversity, and inclusion are core to who we are and critical to our vision of driving positive change. Throughout our factories, boutiques, and office locations, Nespresso careers are brimming with best-in-class opportunities for your development and growth. Join us!

Reimagine what coffee can be. Reimagine what you can become. Let's grow together.

Do you have a passion for coffee and a knack for exceptional customer service? Join our team as Coffee Specialist/Sales Associate. As the welcoming face of our retail boutique, you will guide and assist our customers, providing an inviting experience that goes beyond selling coffee. Your knowledge will help customers discover their perfect coffee match and create unforgettable moments with Nespresso!

WHAT'S IN IT FOR YOU:

• Competitive pay - Plus quarterly bonuses for achieving team sales and service goals.
• Coffee expertise - You will learn all about coffee and become a coffee expert.
• Caring Culture - Nespresso is known for a culture that inspires you to be, feel and do your best ultimately caring for our people. Join a supportive and collaborative team environment. Enjoy participating in one of many employees led DE&I Resource Groups. Working with us is like a fresh cup of coffee - warm, welcoming, and revitalizing.
• Growth and Development - At Nespresso, you have an opportunity to build a career that aligns with who you are. You will be supported in personal development and empowered to take ownership of your career journey.
• Purposeful work - As a B Corp we view coffee as a force for good. Enjoy work that is making a positive impact for humans and our planet.

WHAT WE OFFER:

• performance-based incentives
• total rewards package
• a free Nespresso machine
• coffee product allowance
• a 401k with company match
• educational reimbursement
• health and mental wellness programs
• DE&I resource groups
• commuter benefits
• pet adoption reimbursement
• employee recognition program
• discounts at over 2,000 companies

WHAT YOU'LL BE DOING:

• Brand Advocate: You share our mission and values in sustainability and recycling, contributing to positive change through the power of coffee.
• Customer Obsessed: You have a heart for hospitality and working with people.
• Greet and Engage: You create a memorable experience for customers, making them feel valued and eager to return.
• Listen and Learn: You understand the customer’s needs and recommend personalized coffee and machine solutions.
• Product Knowledge and Promotions: You offer complimentary coffee tastings and display your coffee and product knowledge to build our customer base and sales.
• Team Collaboration and Respect: You proactively support and collaborate with team members to create a cohesive and successful work environment.
• Operations and Safety: You will take part in maintaining our elegant boutique environment, assisting with shipments, arranging eye-catching displays, keeping the coffee wall stocked and ensuring cleanliness.
• Training and Learning: You will undergo a training period that sets you up for success well beyond your first day.

WHAT YOU'LL BRING:

• You are inherently a people person and thrive in a customer service environment.
• You enjoy working in a fast-paced environment, thinking on your feet and adaptable to change.
• You are punctual and available to work open and closing shifts, weekends, and holidays.
• You have patience for day-to-day challenges and are resourceful in troubleshooting on the spot.

Pay: $21.00 per hour

Bonus Eligibility: Yes

The pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location. It is not typical for an individual to be hired at top of range.

• performance-based incentives
• competitive total rewards package
• a 401k with company match
• healthcare coverage
• a broad range of other benefits

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you'll join a cohort of others that has chosen to call Nestlé home.

Nestlé Nespresso USA is an equal employment opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at [e-mail] or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship.

Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy.

Job Requisition: 417730

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