Retail Sales Associate - Full Time

Renew Cannabis Co.; Naperville (IL); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health insurance

401(K) matched plan

FSA/HSA programs

Paid holidays

Paid time off

Annual discretionary bonuses

Stock options

Employee discount program

Job summary

Sunnyside, a Cresco Labs brand, is hiring a Wellness Advisor to assist customers in selecting cannabis products. You will leverage customer service skills, product knowledge and state compliance to deliver a best-in-class experience from check-in through checkout.

Role emphasizes consultative selling, product education, and adherence to regulatory standards, with opportunities to grow within a dynamic, compliant cannabis environment.

Qualifications

• Minimum 1 year experience in customer service; retail or hospitality preferred.
• Excellent customer service skills and ability to engage with customers.
• Ability to learn and apply technical and product information in a consultative manner.
• Willingness to learn cannabinoids and how they interact with the body.
• Physical ability to sit, stand, bend, reach, push, pull, lift, carry and move around the dispensary.

Responsibilities

• Greet customers to ensure a best-in-class experience.
• Verify documentation and IDs for customers.
• Conduct consultations and address questions or complaints; escalate when needed.
• Build relationships by listening to customer needs and creating a welcoming environment.
• Educate customers on cannabis products and their effects on the body.
• Apply selling and cross-selling techniques to build baskets.
• Verify orders for accuracy and perform bag/receipt checks.
• Label, package and ensure stock meets compliance.

Skills

Customer service

Retail experience

Communication skills

Cannabinoids knowledge

Teamwork

Education

High School Diploma or equivalent

Job description

COMPANY OVERVIEW

Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside® dispensaries provide a welcoming, positive, judgement-free place to shop for anyone at any point on their cannabis journey. Founded in 2013, Cresco Labs’ mission is to normalize and professionalize cannabis through our passionate employees. As stewards of the cannabis industry, our teams are constantly focused on supporting the needs of our fellow colleagues, consumers, customers, and communities alike. With a focus on Social Equity and Educational Development, our SEEDTM initiative ensures that our company reflects the communities in which we serve, ensuring equal opportunity for all to have the knowledge and resources to work in and own businesses in cannabis. At Cresco Labs, we aim to revolutionize and lead the nation’s cannabis industry with a focus on quality and consistency of product, and to bring legitimacy to the industry with the highest level of integrity and professionalism.

MISSION STATEMENT

At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.

JOB SUMMARY

The Wellness Advisor of Sunnyside* will be responsible for advising customers (recreational, medicinal and caregivers) in selecting the proper cannabis products for their needs and act as an ambassador of the company’s mission to normalize, professionalize and revolutionize cannabis. You will use your customer service, product knowledge and adherence to state compliance regulations to ensure a best-in-class experience. Wellness Advisors are responsible for the customer lifecycle from check-in to consultation, order fulfillment to checkout. In this role, compliance with applicable state and company regulations will be at the forefront of all tasks.

At Sunnyside, we believe the employee experience is paramount to all. With a strong focus on training, development, diversity and authenticity, our employees experience both personal and professional growth. As a Wellness Advisor, you will have:

• The training to navigate different customer interactions and circumstances.
• A unique sales experience leading with a consultative & personalized approach.
• The opportunity to learn fundamental cannabis product knowledge & industry compliance standards.
• The opportunity expand your knowledge of cannabis products & industry compliance standards.
• Experience in a dynamic role that combines problem solving, inventory management, teamwork, technical skills, and customer service!

WHO YOU ARE

• You are energetic, possess strong interpersonal skills and work well with others. Collaboration is key to our team’s success!
• You enjoy people! Consulting our customers, listening to their needs and providing an exceptional experience is vital to achieving customer loyalty.
• You are resilient and agile! You use challenges as opportunities to acquire or master skills!
• You hold yourself to a high level of integrity. In an industry that is highly regulated, we trust in our employee’s commitment to always do the right thing.

CORE JOB DUTIES

• Greet customers, ensuring a best-in-class experience.
• Verify proper documentation and ID for customers.
• Conduct customer consultations and handle standard questions or complaints. Escalate any employee or customer issues to management.
• Build customer relationships by asking questions about and listening attentively to customer needs, fostering a welcoming and reassuring environment.
• Assist customers in product selection through education of different cannabis products and their varying impact on the human body.
• Apply effective selling and cross-selling techniques to build baskets.
• Verify the accuracy of orders being dispensed to customers in a timely fashion; perform bag and receipt checks.
• Label and package customer orders.
• Ensure product stock is organized and meets compliance regulations.
• Perform accurate cash handling in the company’s Point of Sale system, following Standard Operating Procedures.
• Assist in maintaining accurate records of all dispensary activities including customer records, sales, deliveries and returns in accordance with the state regulatory agency and the standards set by Company.
• Assist in performing routine inventory counts of all products.
• Follows all security protocols and safety standards as outlined in company SOPs.
• Assist with management responsibility of organizing sales floor merchandise and product displays.
• Assist in maintaining a clean, safe, and organized environment for customers and team.

REQUIRED EXPERIENCE, EDUCATION AND SKILLS

• High School Diploma or equivalent.
• Minimum 1 year experience in customer service; retail or hospitality experience preferred.
• Excellent customer service skills and ability to engage with customers.
• Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.
• Willingness to learn and understand cannabinoids and how they interact with the human body.
• Regularly required to type, sit, stand, bend, reach, push, pull, lift, carry and move about the dispensary

BENEFITS

• major medical, dental and vision insurance
• a 401(K)-match program
• FSA/HSA programs
• LTD/STD options
• life insurance
• AD&D
• paid holidays
• paid time off
• annual discretionary bonuses
• stock options
• participation in our employee discount program

Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position.

Pay Range

$17.75 - $17.75 USD

ADDITIONAL REQUIREMENTS

• Must be 21 years of age or older to apply
• Must comply with all legal or company regulations for working in the industry
• The company does not offer employment-based visa sponsorship for this role or any other position, now or in the future. Applicants must be legally authorized to work in the United States on a permanent basis without the need for current or future sponsorship at any time.

Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

California Consumer Privacy Act (“CCPA”) Notice to Applicants:

Please read the California Employee Privacy Notice (“CA Privacy Notice”) regarding Sunnyside* and its affiliate Cresco Labs’ policies pertaining to the collection, use, and disclosure of personal information. This CA Privacy Notice supplements the information contained in the Sunnyside* Privacy Policy and applies to California resident employees and job applicants. Applicants with disabilities may access this notice in an alternative format by contacting [e-mail].