Retail Sales Associate (full-time)

Canada Goose; Denver (CO); On-site; USD 30,000 - 32,000; Full time

Job summary

Canada Goose in Denver seeks a full-time Retail Sales Associate to drive sales, deliver exceptional customer experiences, and uphold brand standards in a luxury environment. You will participate in product knowledge sessions, collaborate with the store team, and contribute to metrics such as NPS and conversion.

The role requires at least 2 years of customer service in luxury retail, strong communication, and the ability to work in a fast-paced setting.

Qualifications

• Minimum 2 years of customer service experience in apparel or luxury retail.
• Proven track record of meeting sales targets and delivering strong service metrics.
• Experience with CRM tools and clienteling is preferred.
• Excellent communication and social skills; ability to work in a fast-paced team.
• Basic MS Office skills (Word/Excel); Mandarin language skills considered a bonus.

Responsibilities

• Achieve or exceed personal sales targets and productivity standards.
• Build a positive store environment through effective communication and teamwork.
• Attend store meetings, events and product knowledge sessions.
• Drive NPS and other metrics like conversion, average dollar per transaction, and UPT.
• Develop CRM through clienteling and after-sale engagement; promote repeat purchases.

Skills

Customer service

Sales targets

CRM tools

Communication

Time management

Mandarin (bonus)

Tools

Microsoft Word

Microsoft Excel

Job description

## Retail Sales Associate (full-time)Apply: Denver, Colorado, USA: Full time: Posted 30+ Days Ago: R16207Location:Cherry Creek, Colorado, USAAddress:3000 E 1st Ave Denver, Colorado 80206 United States of AmericaJob Title:Retail Sales Associate (full-time)Canada Goose isn't like anything else. We've built something great, something special - an iconic brand with an inspirational and authentic story. At the heart of it is our promise to empower true exploration of all kinds. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by our purpose to embolden explorers and preserve the planet they roam. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.Position Overview:## **What You’ll Do:*** Achieve or exceed personal sales targets and productivity standards* Build a positive store environment through effective communication, collaboration and partnership with the management team* Attend and participate in all store meetings, events and product knowledge sessions* Assist in driving our Net Promoter Score (NPS) and other selling and service metrics such as conversion, average dollar per transaction, average unit retail etc.* Contribute to the store's Units per Transaction (UPT) by introducing new, underperforming and strategic categories* Develop, maintain and drive personal customer relationship management (CRM) through clienteling and after sale customer engagement* Leverage in store elements to provide a memorable customer experience and promote repeat purchase* Follow all store operating procedures to minimize store shrink* Handle all Point of sale (POS) transactions in compliance with company standards* Support in the overall upkeep of physical store maintenance and standards* Maintain Visual Merchandise directives## ## **Let’s Talk About You:*** Minimum 2 years of customer service experience, preferably in the apparel retail industry* Proven record of successful sales performance* Previous experience working with affluent and luxury brands in high traffic locations* Strong time management and multi tasking skills* Ability to work efficiently in a fast-paced and team orientated environment* Good understanding of CRM tools/processes* Excellent communication and social skills* Basic skills in Microsoft Office, specifically, Word and Excel* **Bonus points for proficiency in another language, specifically Mandarin****What’s in it For You?*** A company built on Canadian roots and heritage* Your work is recognized with a comprehensive and competitive Total Rewards Program* Opportunities for career growth through numerous internal and external programs* Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards* Be a part of *CG Gives*. Donation matching and paid volunteer time to help the organizations you care about* Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues* Inspiring leaders and colleagues who will lift you up and help you grow**Hourly Range:**$21.50 - $23.50 / hour**About the salary range:** We’re committed to being open and fair about pay. The range provided is intended as a guideline and does not represent a guaranteed offer. When we make an offer, we consider the responsibilities of the position, market data, and internal equity to ensure consistency across our team. Your actual offer will depend on your experience, skills, and alignment with the role.At Canada Goose, we believe that belonging goes beyond mere inclusion. It’s about being part of a community that values, supports, and empowers you. We thrive when we can be our authentic selves. Our community is built on empathy and the understanding that every individual’s experience is unique, and every voice is important. We also recognize that communities are ever evolving, and that our work is never done. At Canada Goose, belonging is more than just an ideal—it’s the key to unlocking our collective potential, taking us further together.Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.There are multiple ways to interview with us! If you require any interview accommodation for your interview, please e-mail us at [e-mail].