Retail Sales Associate – Full Time

AutoZone; Ashland (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

AutoZone in Ashland, Ohio is seeking a Senior Retail Sales Associate to deliver WOW! customer service by helping customers choose the right parts and solutions for their automotive needs.

You’ll use your automotive knowledge and people skills to guide purchases and provide expert advice. You’ll work with a collaborative team to keep the store well-stocked, process transactions, and support sales goals while following safety policies and company procedures to ensure a positive shopping experience

Qualifications

• Must be at least 18 years old.
• Basic automotive knowledge required.
• Physical ability to lift, load and deliver merchandise.
• Full-time flexible schedule including mornings, nights, weekends, and overtime as needed.
• GED/high school diploma required.

Responsibilities

• Provide friendly, expert automotive advice and assist customers.
• Lead and cooperate with teammates to maintain a productive store environment.
• Recommend products and promotions to meet sales goals.
• Restock and organize merchandise; follow cash handling and loss prevention procedures.
• Use PPE and follow safety policies to keep the store safe.
• Assist with wiper blade, battery, and light bulb installations.
• Read codes with diagnostic tools and advise on solutions.

Skills

Communication

Bilingual English/Spanish

Customer service

Automotive knowledge

Education

High school diploma or GED

Tools

ASE Certification

Job description

AutoZone’s store teams are the frontline of WOW! customer service, ensuring that customers find the right parts and solutions for their automotive needs. Store employees maintain well-stocked inventory, assist customers with product selection, and provide expert advice to enhance the shopping experience. They play a vital role in driving sales, maintaining store operations, and fostering a positive, knowledgeable retail environment.

Join our team as a Senior Retail Sales Associate, where you’ll play a key role in delivering WOW! Customer Service by exceeding expectations and making a real difference for our customers. Whether you’re passionate about automotive parts, teamwork or sales, this role offers great opportunities for growth. AutoZone offers the perfect chance to build your career in an essential industry serving the motoring public.

• Customer Assistance & Communication – Engage with customers, provide trustworthy automotive advice, and ensure positive interactions through clear, professional communication.
• Leadership & Teamwork – Collaborate with managers and teammates to create a motivated, productive store environment. Support team members and demonstrate leadership in daily responsibilities.
• Sales & Metrics Mindedness – Recommend products, services, and promotions to enhance customer experience, while contributing to sales goals and store performance metrics.
• Inventory Management & Store Operations – Restock merchandise, maintain organization, and follow proper cash handling procedures, loss prevention policies ensuring proper financial management. Keep store operations running smoothly.
• Process Orientation & Safety Compliance – Utilize structured processes to complete assigned tasks efficiently. Follow company safety policies and use PPE (Personal Protective Equipment) to maintain a secure work environment.
• Product Knowledge & Installation Services – Stay up-to-date on automotive parts, tools, and promotions through AutoZone systems. Assist customers with wiper blade, battery, and light bulb installations.
• Diagnostics Support – Use diagnostic tools to read codes from customer vehicles and recommend solutions.

What We’re Looking For

• Minimum Age Requirement: Must be at least 18 years old to apply.
• Automotive Knowledge: Basic knowledge of automotive parts is required.
• Physical Requirements: Ability to lift, load and deliver merchandise.
• Flexible Schedule: Full-time flexible schedule availability, including mornings, nights, weekends, and overtime as needed.

You’ll Go The Extra Mile If You Have

• Education: High school diploma or equivalent (GED)
• Exceptional Communication: Strong people skills and effective communication in both Spanish and English.
• Automotive Retail: Previous experience in automotive retail
• Certifications: Automotive Service Excellence (ASE) Certification