Retail Sales Associate-Forest Plaza

Bath & Body Works; Rockford (IL); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

DailyPay access

Tuition assistance with Guild

Medical, dental, vision coverage

Mental health support (EAP)

Paid time off

40% merchandise discount

Job summary

Bath & Body Works is seeking a Sales Associate to welcome customers, understand their needs, and help them find the best products. You will contribute to a busy, high-energy store environment with strong customer service and product knowledge.

Responsibilities include delivering exceptional shopping experiences, promoting the rewards program, and assisting with visual displays and stock replenishment. This role requires physical activity and the ability to lift items as part of daily duties.

Qualifications

• Customer-first mindset required in fast-paced retail.
• Proven retail sales experience preferred.
• Strong communication and adaptability to feedback.

Responsibilities

• Deliver exceptional in-store experiences through product knowledge and selling behaviors.
• Build connections with customers by uncovering needs and providing personalized recommendations.
• Drive enrollment and engagement in rewards programs at sales floor and checkout.
• Maintain a friendly checkout experience, ring up purchases, and keep the area neat.
• Support replenishment and maintain brand standards on the sales floor.
• Assist with floorset execution, visual presentation, and marketing placements as needed.

Skills

Customer-first mindset

Retail sales experience

Effective communication

De-escalation skills

Job description

Career Development | Medical, Dental and Vision Benefits | 40% Discount | Daily or Weekly Pay | Fun Stores

At Bath & Body Works, we believe everybody deserves to feel good. When you join us, you're part of more than an iconic fragrance and personal care brand — you become part of Gingham Nation, where people are at the center of everything we do.

We believe great associate experiences create great consumer experiences. When our associates feel supported, inspired and empowered, consumers feel it. Whether you're starting your career or building your next chapter, we invest in your growth so you can learn, lead and help create feel good moments every day.

Summary:

As a Sales Associate, you will be the face of Bath & Body Works — understanding our customers’ needs and helping them find the best products for themselves and others. Our associates are dedicated to delivering exceptional and consistent customer experiences that positively impact sales growth in their store and contribute to a positive, high-energy environment.

Responsibilities

• Deliver exceptional in-store customer experiences through selling behaviors rooted in Our Values and product knowledge.

• Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.

• Drive rewards program enrollment and engagement on both the sales floor and at check-out.

• Provide a friendly and efficient cash wrap experience, including ringing customer purchases at the cash register and keeping the cash wrap neat, clean, and stocked.

• Support product replenishment activities and maintain brand standards to keep the store full and abundant.

• Assist with floorset execution, window changes, visual presentation, and marketing placement as needed.

• All store positions require constant physical activity, including standing, walking, reaching, and lifting. Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for customers and to maintain the visual appearance of the store.

• Associates should be able to lift 10 pounds consistently and up to 50 pounds.

• Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations.

• Maintain our values, policies, and procedures.

Qualifications

• Thrives in a customer-first based retail environment.

• Demonstrated sales and customer experience results in a fast-paced environment.

• Effective communication skills, being open to feedback, and the ability to adapt quickly.

• Ability to de-escalate store and customer situations effectively.

• Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Core Competencies

• Lead with Curiosity & Humility
• Build High Performing Teams for Today & Tomorrow
• Influence & Inspire with Vision & Purpose
• Observe, Engage & Connect
• Strive to Achieve Operational Excellence
• Deliver Business Results

Benefits

Feeling good starts with you. We invest in benefits that support your well-being, growth and future, helping you thrive as a creator of feel good — every day. Benefits for eligible associates include:

• On-demand access to your earned wages through DailyPay.

• Tuition-free education in partnership with Guild, plus tuition reimbursement and scholarship opportunities for post-secondary education programs.

• Voluntary medical, dental, vision, short-term disability, life and AD&D coverage through our partnership with The American Worker. Note: Minnesota, New Mexico, and Vermont residents are not eligible for the Limited Medical Benefit Plans and benefits vary for Kansas and Ohio residents.

• No-cost mental health and well-being support through our Employee Assistance Program (EAP).

• Opportunity for paid time off, paid parental leave and access to family building benefits.

• Enjoy a 40% merchandise discount and qualify for free products so you can experience and share the brand you love.

• Visit bbwbenefits.com for more details.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: Los Angeles Fair Chance In Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Washington Fair Chance Act Guide.

We are an equal opportunity employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the United States.

Application window will close when all vacancy/vacancies are filled.