Retail Sales Associate - Flexible Hours & Fun

Five Below Inc; West Springfield (MA); On-site; USD 17,000 - 24,000; Part time

Job summary

Five Below is seeking a part-time Sales Associate to join our energetic team in West Springfield. You will greet customers, assist with product questions, and process transactions on the floor and at the register. The role emphasizes outstanding service and keeping merchandise neat and stocked while supporting store events.

Experience with cash registers is helpful; you must be flexible to work days, evenings, weekends, and possibly overnight shifts. Starting pay is $15 per hour.

Qualifications

• At least 16 years old.
• Available to work a flexible schedule.
• Comfortable with or willing to learn technology (such as cash registers, hand-held and mobile devices).
• Good communicator with the ability to engage with customers.
• Able to handle customer interactions and potential issues/concerns courteously and professionally.
• Use basic information-gathering skills to solve problems.
• Ability to learn procedural knowledge acquired through on- the-job training.

Responsibilities

• Greet and assist customers promptly: Approach and acknowledge customers immediately, providing assistance and handling multiple customers efficiently.
• Understand and meet customer needs: Assess customer needs by sharing product knowledge, answering questions, directing them to merchandise, and offering recommendations.
• Engage in suggestive selling while staying informed on product availability.
• Promote store events and promotions: Inform customers about current store events, promotions, and special activities to enhance their shopping experience and drive sales.
• Resolve customer concerns: Address customer issues and use product knowledge to offer alternative solutions, aiming to turn returns into exchanges when possible.
• Communicate needs to management: Regularly inform management about merchandise restocking, service requirements, and any customer feedback in a timely manner.
• Support team and company goals: Collaborate with the team to achieve overall store and company objectives, contributing to a positive and productive work environment.

Skills

Customer service

Flexible schedule

Tech-savvy

Communication skills

Problem solving

On-the-job training

Job description

Five Below is seeking a part-time Sales Associate to join our energetic team in West Springfield. You will greet customers, assist with product questions, and process transactions on the floor and at the register. The role emphasizes outstanding service and keeping merchandise neat and stocked while supporting store events.

Experience with cash registers is helpful; you must be flexible to work days, evenings, weekends, and possibly overnight shifts. Starting pay is $15 per hour.