Retail Sales Associate: Elevate Customer Experience

CB2; Boston (MA); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

CB2 is seeking a Sales Associate in Boston to create a welcoming shopping experience. You will help customers with product selections, answer questions, and maintain neat, ready-to-shop displays while supporting daily sales goals across the floor.

Under leadership, you will become an expert on our products and promote promotions and services. The role emphasizes teamwork, learning, and delivering excellent service in a fast-paced retail environment.

Qualifications

• Candidate should have strong customer service experience and retail familiarity.
• Good communication and ability to learn product knowledge quickly.
• Comfort with checkout, returns and processing customer orders.

Responsibilities

• Support and maintain store sales and service goals and standards as communicated by the leadership team
• Actively engage customers and develop long term relationships
• Demonstrate company standards in selling, customer service, visual merchandising and teamwork
• Promote current promotions and brand initiatives to customers
• Maintain knowledge of current products and sell throughout the store
• Be a visible presence on the sales floor and follow schedules
• Support company initiatives and key performance indicators
• Assist with stocking products and displays for customer purchase
• Maintain awareness of loss prevention and safety guidelines
• Promote teamwork by working safely and efficiently
• Assist customers with product selections and process orders/returns

Skills

Excellent interpersonal

Rapport building

Customer service

Teamwork

Problem solving

Flexible learner

Tools

AS400 system

Zebra handheld devices

SKU and tagger guns

Printer/scanner equipment

Job description

CB2 is seeking a Sales Associate in Boston to create a welcoming shopping experience. You will help customers with product selections, answer questions, and maintain neat, ready-to-shop displays while supporting daily sales goals across the floor.

Under leadership, you will become an expert on our products and promote promotions and services. The role emphasizes teamwork, learning, and delivering excellent service in a fast-paced retail environment.