Retail Sales Associate - Eastwood TC

Old Navy; Lansing (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Brand Associate who will play a pivotal role in delivering exceptional customer experiences. In this dynamic position, you will engage with customers, educate them about loyalty programs, and utilize an omni-channel approach to enhance their shopping journey. Your strong communication skills and dedication to customer service will contribute to a positive work environment and drive sales. If you are passionate about retail and thrive in a fast-paced setting, this opportunity is perfect for you.

Qualifications

• Excellent customer service skills with a focus on brand loyalty.
• Ability to effectively communicate and engage with customers.

Responsibilities

• Engage and connect with customers to provide excellent service.
• Support various areas of the store including sales floor and cash wrap.

Skills

Customer Service

Communication Skills

Problem Solving

Retail Technology

Flexibility

Tools

Retail Technology

Job description

About the Role

As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire, and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach.

What You'll Do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean, and organized work center.
• Handle all customer interactions and potential issues/returns courteously and professionally.
• Execute operational processes effectively and efficiently.

Who You Are

• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
• Passionate about retail and thrive in a fast-paced environment.
• A problem solver with a focus on continuous improvement, who is always learning, open to feedback, and takes action as required.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight, and weekend shifts.
• Able to utilize retail technology.
• Able to maneuver around sales floor, stockroom, and office and lift up to 30 lbs.