Retail Sales Associate (Early Morning) - Mt Pleasant T/C

Old Navy; Mount Pleasant (SC); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is looking for enthusiastic associates to engage with customers and provide exceptional service. In this role, you will become an expert in the brand's offerings, using your knowledge to inspire and outfit customers while promoting brand loyalty. You will be responsible for delivering a premium customer experience, utilizing technology effectively, and continuously improving processes. If you enjoy working in a dynamic environment and connecting with people, this position is a fantastic opportunity to grow and make a difference in the retail space.

Qualifications

• Strong communication skills and ability to engage with customers.
• Problem-solving skills with a focus on continuous improvement.

Responsibilities

• Provide excellent customer service and educate customers on products.
• Support sales floor and assist customers with their needs.

Skills

Customer Service

Communication Skills

Problem Solving

Technology Utilization

Job description

About the Role

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire, and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.

What You'll Do

1. All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
2. Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately.
3. Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration.
4. Promote loyalty by educating customers about our loyalty programs.
5. Leverage omni-channel offerings to deliver a frictionless customer experience.
6. Support sales floor, fitting room, checkout, and back of house processes, as required.
7. Be courteous and responsive to internal/external requests.
8. Exchange and verify job-related information to provide support.

Who You Are

1. Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals.
2. Problem solver with a focus on continuous improvement, who is always learning, open to feedback, and takes action as required.
3. Able to handle customer interactions and potential issues/concerns courteously and professionally.
4. Use basic information-gathering skills to solve problems.
5. Ability to learn procedural knowledge acquired through on-the-job training.