Retail Sales Associate / Customer Service

Amazing Lash Studio; Spring (TX); On-site; USD 14,000 - 21,000; Full time

Benefits offered by this job

Competitive compensation plan

Vacation

Free eyelash services

Membership sales bonus

Flexible Hours

Discounts on retail products

Bagel Friday culture

Clear career path

Ongoing training

Job summary

Amazing Lash Studio in Spring, TX is seeking a Retail Sales Associate / Customer Service Representative to promote memberships and retail products, greet guests, answer calls, and book appointments. The role emphasizes delivering exceptional customer service in a beauty studio.

The ideal candidate is customer-service oriented, sales-driven, and able to multitask in a fast-paced environment. Flexible hours including nights and weekends are required; Millennium Salon Software experience is a plus.

Qualifications

• Customer service oriented.
• Results oriented, metrics driven.
• Sales experience preferred.
• Basic computer skills.
• Ability to multitask.
• Outgoing, positive, cheerful, engaging, energetic, and resourceful.
• Strong verbal and written communications skills.
• Strong interpersonal skills to communicate confidently.
• Excellent organizer and problem solver with strong project management skills.
• Must be able to work flexible days and hours; including nights, weekends, and holidays.
• Millennium Salon Software experience a plus.

Responsibilities

• Promoting and selling Amazing Lash Studio® Membership and retail products to guests.
• Assists Studio Manager with retaining current members.
• Consistently creates a friendly environment for guests by welcoming and assisting as well as quickly responding to customer questions and needs.
• Answers phone calls, book appointments, and enthusiastically greeting guests.
• Assist in administrative tasks including filing and data entry of guests records and surveys.
• Prepare guest records for treatments.
• Participate in special events to promote the studio.
• Maintains cleaning, organizing, and maintenance of lobby and studio public areas.
• Maintains quality service by enforcing organization standards.

Skills

Customer service

Sales experience

Multitasking

Outgoing personality

Verbal communication

Tools

Millennium Salon Software

Job description

Overview

Hiring immediately for a retail sales associate / customer service representative in the beauty industry. The Amazing Lash Studio® brand is the industry leader for eyelash extension and eyebrow services with a mission to create lasting beauty and confidence through passion, dedication and excellence so our guests will look and feel AMAZING!

Responsibilities

Retail Sales Associate / Customer Service Representative Responsibilities

• Promoting and selling Amazing Lash Studio® Membership and retail products to guests
• Assists Studio Manager with retaining current members
• Consistently creates a friendly environment for guests by welcoming and assisting as well as quickly responding to customer questions and needs
• Answers phone calls, book appointments, and enthusiastically greeting guests
• Assist in administrative tasks including filing and data entry of guests records and surveys
• Prepare guest records for treatments
• Participate in special events to promote the studio
• Maintains cleaning, organizing, and maintenance of lobby and studio public areas
• Maintains quality service by enforcing organization standards

Qualifications

Retail Sales Associate / Customer Service Representative Qualifications:

• Customer service oriented
• Results oriented, metrics driven
• Sales experience preferred
• Basic computer skills
• Ability to multitask
• Must be outgoing, positive, cheerful, engaging, energetic, and resourceful
• Strong verbal and written communications skills
• Possess strong interpersonal skills to communicate with confidence to both internal personnel and customers
• Must be an excellent organizer and problem solver with strong project management skills
• Must be able to work flexible days and hours; including nights, weekends, and holidays
• Millennium Salon Software experience a plus

Benefits

• Competitive compensation plan with potential to make between $10 and $15 per hour depending on performance
• Vacation
• Free eyelash services including volume upgrades
• Membership sales bonus
• Flexible Hours
• Discounts on all retail products
• A fun culture where bagel Friday is real
• Clear career path to grow as a professional
• Ongoing training

Legal Disclaimer

©2021 Amazing Lash Franchise, LLC ("ALF"). Each Amazing Lash Studio® location is independently owned and operated. Franchise owners (or their designated hiring managers) are solely responsible for all employment and personnel decisions and matters regarding their independently owned and operated studios, including hiring, direction, training, supervision, discipline, discharge, compensation (e.g., wage practices and tax withholding and reporting requirements), and termination of employment. ALF is not involved in, and is not responsible for, employment and personnel matters and decisions made by any franchise owner. All individuals hired by franchise owners’ studios are their employees, not those of ALF. Confidential. Unauthorized duplication, dissemination, distribution, or use of this material is strictly prohibited. Amazing Lash Studio® and Amazing Lash Studio + design are registered trademarks owned by ALF.