Retail Sales Associate, Cool Springs - Flex

Macy's; Franklin (TN); On-site; USD 21,697 - 26,766; Part time

Benefits offered by this job

Health and wellness coverage

401(k) match

Paid time off

Employee Assistance Program

Job summary

A prominent retail company is looking for a Retail Sales Associate to join its team in Franklin, TN. The role focuses on delivering exceptional customer service, achieving sales targets, and creating inviting shopping experiences. Candidates should be flexible with work schedules, including nights and weekends, and be effective communicators. The job offers competitive pay and a dynamic environment that encourages personal growth and teamwork. Join us to be part of a rewarding and fun workplace!

Qualifications

• Flexible availability, including days, evenings, weekends, and holidays.
• Effective communication with customers and co-workers.
• Comfortable collaborating with customers and colleagues.
• Resourceful and adaptable to changing priorities.
• Skilled in using electronic devices.

Responsibilities

• Provide excellent customer service to create standout shopping experiences.
• Maintain a shoppable space and recover fitting rooms.
• Achieve sales goals through customer engagement and trust-building.
• Promote the Loyalty program and ensure customer satisfaction.

Skills

Effective communication

Customer service orientation

Collaboration

Sales goal achievement

Flexibility

Job description

Retail Sales Associate, Cool Springs - Flex

Franklin, TN, United States

Part time schedule

Hourly Rate: $15.75 - $19.43 (based on job, location, and schedule)

Job Description

Be part of an amazing story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

As a Retail Selling Flex Colleague, you blend selling that delivers results with genuine hospitality to create standout shopping experiences. You take the time to understand each customer’s needs, offering personalized recommendations and connecting them with the right products and services. You stay focused on achieving selling goals by driving performance through customer engagement and smart selling behaviors. With every interaction, you build trust, meet sales targets, and inspire loyalty.

This role goes far beyond just being a cashier. The customer is at the heart of everything we do.

How our Selling Colleagues spend their day

• Begin each day energized and ready to make an impact: greet teammates, keep sales floor clean, review goals, learn new arrivals.
• On the floor, focus on the customer: warm welcome, eye contact, friendly conversation to build relationships.
• Maintain a shoppable space: recover floor and fitting rooms, update signage and pricing, support merchandise moves.
• Finish strong: share Loyalty program benefits, ensure customers have everything, end with thank‑you and name usage.
• Support one another with honesty, care, and collaboration.
• Strive for excellence daily: achieve sales goals and learn from each other.

Flex Team Colleagues have minimum work requirements of 42 hours per fiscal quarter during the 1st, 2nd, 3rd quarter (Feb‑Apr, May‑Jul, Aug‑Oct). During the 4th Fiscal Quarter (Nov‑Jan) you will be required to work at least 60 hours. Minimum number of weekend shifts may be required.

Who You Are

• Flexible availability, including days, evenings, weekends, and holidays with reliable attendance and punctuality.
• Effective communication with customers, co‑workers, and supervisors; ability to read employment policies in English.
• Comfortable collaborating with customers and colleagues.
• Capable of meeting daily sales goal challenges.
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits.
• Enjoy meeting people, learning about them, and sharing information.
• Resourceful, eager to start new ventures, adaptable to changing priorities, and works well both independently and in a team.
• Skilled with electronic devices.

Essential Physical Requirements You Will Perform

• Talk, lift, constantly move, stand, and reach with arms and hands.
• Stand at least two consecutive hours, lift at least 25 lbs., stoop, kneel, crouch, climb ladders, reach, including above eye level.
• Require close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, handheld equipment, cash register, and processing register transactions.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay, health and wellness coverage, a 401(k) match, paid time off, paid holidays, and growth opportunities through continuous learning and leadership development. You can also build community by joining Colleague Resource Groups and volunteering.

Additional benefits include:

• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling, legal and financial advice.

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find a gift, streamlining operations in distribution centers, enhancing online shopping, buying in‑style merchandise, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of memorable moments in people’s lives.

Join us and help write the next chapter in our story – Apply Today!

Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.