Retail Sales Associate - Columbus Crossing

Old Navy; Philadelphia (Philadelphia County); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

50% merchandise discount

Competitive Paid Time Off

401(k) plan with company matching

Medical, dental, vision, and life insurance

Employee stock purchase plan

Medical insurance

Dental insurance

Vision insurance

Life insurance

Job summary

A leading retail brand in Philadelphia is seeking a Brand Associate to enhance customer experiences through excellent service and product knowledge. As a crucial part of the team, you will engage and connect with customers, promoting loyalty and driving sales. Responsibilities include managing customer interactions, maintaining a clean workspace, and collaborating with team members. This role offers a competitive benefits package, including discounts and paid time off, with a flexible schedule to meet business needs.

Qualifications

• Able to effectively interact with customers and team to meet goals.
• Passionate about retail and thrive in a fast-paced environment.
• Open to feedback and takes action as required.
• Problem-solving mindset with openness to feedback and action.
• Willingness to work a flexible schedule including holidays, evenings, and weekends.
• Ability to maneuver around the sales floor, stockroom and office and lift up to 30 lbs.

Responsibilities

• Engage with customers to drive sales and service using suggestive selling.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issues courteously.
• Enhance the customer experience using omnichannel offerings.
• Be accountable to personal goals contributing to store results.
• Support sales floor, fitting room, cash wrap, back-of-house as required.
• Maintain a neat, clean and organized work center.
• Handle customer interactions courteously and professionally.
• Execute operational processes effectively and efficiently.

Skills

Good communication skills

Customer-focused service

Retail technology utilization

Problem-solving

Flexibility in schedule

Job description

About Old Navy

Forget what you know about old-school industry rules. When you work at Old Navy, you’re choosing a different path. From day one, we’ve been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.

We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we’re family.

About The Role

As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach.

What You'll Do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issues courteously and professionally.
• Execute operational processes effectively and efficiently.

Who You Are

• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
• Passionate about retail and thrive in a fast-paced environment.
• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to utilize retail technology.
• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.

Benefits at Old Navy

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.
• Employee stock purchase plan.
• Medical, dental, vision and life insurance.
• See more of the benefits we offer.

For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.