Retail Sales Associate - 75

East Side Enterprise; Framingham (MA); On-site; USD 32,000 - 42,000; Full time

Job summary

East Side Enterprises is seeking a friendly, highly motivated Entry-Level Customer Service Associate to join our team in Framingham. This role offers visibility to our customers, requires outstanding service, a welcoming demeanor, and professional appearance.

You will operate the cash register, process payments accurately, upsell promotions, maintain store cleanliness, and collaborate with the team to ensure a positive shopping experience. Must consent to background checks and drug testing.

Qualifications

• Demonstrates outstanding customer service skills and a welcoming demeanor.
• Maintains a professional appearance and strong cash handling abilities.
• Willing to undergo criminal background check and drug test.

Responsibilities

• Foster strong relationships with customers to encourage loyalty and repeat business.
• Operate the cash register and process customer payments accurately and efficiently.
• Handle complex transactions with skill and confidence.
• Stay informed about promotional products and upsell customers to consider additional items.
• Collaborate with team members to support store success and customer satisfaction.
• Ensure the cleanliness and appealing presentation of the store, including displays, cooler doors, and exterior.
• Adapt to change, take on new responsibilities, handle pressure, and modify plans as needed.
• Communicate effectively, manage distractions, and maintain punctuality.
• Attention to detail to ensure accuracy and quality; monitor for issues and address promptly.
• Utilize basic computer programs to complete daily tasks.

Skills

Customer service

Cash handling

Communication

Professional appearance

Tools

Basic computer programs

Job description

We are seeking a friendly and highly motivated Entry-Level Customer Service Associate to join our team. This position offers significant visibility to our valued customers and requires outstanding customer service skills, a welcoming demeanor, and a dedication to maintaining a professional appearance. The ideal candidate will also possess strong cash handling abilities, ensuring accurate and error-free transactions.

Candidates must consent to a criminal background check and be willing to undergo a drug test prior to employment.

Key Responsibilities

• Foster strong relationships with customers to encourage loyalty and repeat business.
• Operate the cash register and process customer payments accurately and efficiently, adhering to company policies.
• Handle complex transactions with skill and confidence.
• Stay informed about promotional products and effectively upsell the customers to consider additional items.
• Build and maintain positive relationships with both customers and coworkers.
• Collaborate with team members to support the overall success of the store and enhance customer satisfaction.
• Ensure the cleanliness and appealing presentation of the store, including product displays, cooler doors, and store exterior. Responsibilities also include emptying trash, bagging ice, and restocking items during quieter periods.
• Adaptability: Able to adjust to change, take on new responsibilities, handle pressure, and effectively modify plans to accommodate shifting needs.
• Accountability: Works independently, meets commitments, maintains personal standards aligned with company values, and consistently meets attendance and punctuality requirements.
• Communication: Strong verbal and written communication skills, active listening capabilities, and proficiency in managing distractions and interruptions.
• Sense of Urgency: Effectively prioritizes tasks, exhibits energy and urgency, meets deadlines, and develops efficient work procedures.
• Attention to Detail: Committed to accuracy and excellence, actively seeks improvements, and monitors quality to address any issues promptly.
• Technical Skills: Ability to utilize basic computer programs effectively.

Physical Demands

• Ability to frequently lift 50+ pounds.
• Manual dexterity and the capacity to work safely with hazardous materials and equipment.
• Must be able to bend, lift, and reach repeatedly for extended durations.
• Capability to stand in confined spaces for prolonged periods and perform repetitive actions.

East Side Enterprises Behavior Standard

We expect all employees to maintain a positive work atmosphere by acting and communicating in a manner that fosters mutual respect among customers, clients, coworkers, and management.

Diversity and Inclusion

We are committed to creating a diverse and inclusive workplace. All candidates are welcomed and encouraged to apply, regardless of race, color, religion, sex, sexual orientation, national origin, age, disabilities, veteran status, or any other characteristic protected by applicable law.

Disclaimer

This job description is intended to provide a general overview of the responsibilities and requirements of this position and should not be considered an exhaustive list of all tasks or duties associated with the role.

Join our team and make a positive impact on our customers' experiences every day!