Retail Sales Associate (6:30 am - 2:30 pm) - Grand Traverse Mall

Old Navy; Traverse City (MI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Merchandise discount

Paid time off

Volunteer hours

401(k)

Employee stock purchase plan

Medical insurance

Job summary

Old Navy in Traverse City, MI is seeking a Brand Associate to bring our brand to life for customers. You’ll provide friendly, knowledgeable service, educate customers about products, and use an omni-channel approach to deliver a seamless shopping experience.

In this role, you’ll work with leadership to achieve store goals, handle returns, stock, and cash wrap, and contribute to a positive, inclusive team environment. A passion for retail and helping customers shine is a must.

Qualifications

• Strong customer service skills and ability to engage with customers in-store and online.
• Excellent communication and interpersonal abilities.
• Comfort with using retail technology and POS systems.
• Ability to work as part of a fast-paced retail team and adapt to changing priorities.
• Flexible availability including evenings, weekends, and holidays.

Responsibilities

• Provide friendly, knowledgeable service to customers.
• Educate customers about products and loyalty programs to drive sales.
• Engage customers using an omni-channel approach for a seamless experience.
• Support sales floor, fitting room, cash wrap, and back-of-house tasks as needed.
• Maintain a clean, organized work area and handle returns professionally.
• Assist with stock and merchandise organization.
• Collaborate with leadership to meet store goals and contribute to a positive environment.

Skills

Customer service

Communication

Retail knowledge

Teamwork

Flexible scheduling

Adaptability

Omni-channel experience

Retail technology

Job description

About Old Navy

Forget what you know about old-school industry rules. When you work at Old Navy, you’re choosing a different path. From day one, we’ve been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.

About Old Navy

Forget what you know about old-school industry rules. When you work at Old Navy, you’re choosing a different path. From day one, we’ve been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.

We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we’re family.

About The Role

As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach.

What you'll do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issueseturns courteously and professionally.
• Execute operational processes effectively and efficiently.

Who you are

• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
• Passionate about retail and thrive in a fastpaced environment.
• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to utilize retail technology.
• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.

Benefits at Old Navy

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• See more of the benefits we offer.
• For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.