Retail Sales Associate - 2986

FirstCash; Mount Vernon (WA); On-site; USD 23,598 - 25,099; Full time

Job summary

FirstCash in Mount Vernon, WA is seeking an entry-level Pawnbroker/Sales Associate. This position involves engaging customers, processing sales and loan transactions, and maintaining the sales environment. Candidates should have a high school diploma or GED and be at least 18 years old.

The role offers a commission structure that rewards you for every transaction, providing the opportunity to earn significant additional income. Strong communication skills and a detail-oriented nature are essential for success in this role.

Qualifications

• Must be a minimum of 18 years old (21 in WA).
• Strong desire to work in a team-oriented environment.
• Ability to work a flexible retail schedule.

Responsibilities

• Greet and engage customers efficiently.
• Handle all transactions according to company guidelines.
• Maintain the sales floor and assist customers as needed.

Skills

Customer service

Cash handling

Strong communication skills

Detail-oriented

Education

High School Diploma or GED

Job description

$17.13 to $18.22 per hour

We offer an easily achievable commission structure that pays you for every transaction you process!

Our retail sales associates can earn UP TO 8% on transactions, which could average an additional $2.18 per hour ON TOP OF YOUR HOURLY RATE.

Reports to: Store Manager

Position Summary

An entry-level sales position in our pawn store locations nationwide. The Pawnbroker/Sales Associate partners with the entire staff of the store to ensure customer service on both the lending and retail sides of the business. Greets, engages, and interacts with customers in a positive and professional manner to process sales and loan activity and transactions. Thrives on engaging with customers, including assisting with inquiries and problem resolution. Associates handle inventory placement and will work with all levels of jewelry and general merchandise, as well as all financial solutions offered to customer base.

General Duties and Responsibilities

• Greet and interact with all customers to develop a rapport to better help provide and recommend appropriate financial solutions
• Perform non-management open/close procedures
• Keep sales floor clean, stocked and maintains display of merchandise
• Perform sales and loan transactions in accordance with established policies, procedures, practices and regulatory requirements
• Handle all cash and negotiable items in accordance with established policies, procedures, practices and regulatory requirements
• Independently receive, evaluate, lift, carry, move, and secure customer merchandise as part of pawn, buy, and retail transactions
• Answer incoming calls per company standards
• Effectively communicate to customers the legal aspects of the pawn and buy transactions
• Communicate effectively with fellow coworkers and managers, displaying respect and using effective communication tools
• Partner with all employees to create a positive and memorable customer experience and work environment
• Successfully complete assigned training
• Other related duties, as assigned

Minimum Qualifications

• Regular attendance and punctuality are essential functions
• High School Diploma, GED, or equivalent experience
• Minimum 18 years of age (WA: minimum 21)
• Entrepreneurial spirit
• Strong desire to work, serve customers, and work with people, team oriented
• Ability to multi-task in a fast-paced environment
• Ability to perform basic math calculations proficiently
• Cash handling experience preferred
• Knowledge of jewelry and general merchandise preferred
• Detail-oriented with strong organizational skills
• Strong communication skills including verbal, non-verbal and active listening
• Ability to work independently with minimal supervision
• Excellent work ethic and strong business sense
• Should be able to work in multiple locations, as needed
• Must have the ability to work a flexible retail schedule, including weekends and holidays; based on business needs
• Computer literate and able to operate common office machines
• Ability to work with firearms as needed

Work Location

Primarily indoors. Employees may be asked to assist a customer on the exterior of the building (within our parking lots) or to retrieve products stored in exterior storage buildings or other areas.

Work Postures/Requirements

• Standing/Walking – Frequently throughout work shifts while assisting customers at the sales counter or on the sales floor, and while performing inventory, maintenance, and operational tasks in customer and non-customer areas
• Sitting – Occasionally during the work shift to complete sales documentation, reporting and other administrative tasks
• Bending – Frequently
• Reaching – Frequently to retrieve merchandise from shelves, storage areas, carts, and customers
• Walking – Frequently within the store as customers are assisted and stock retrieved
• Climbing – Frequently to access elevated storage locations, in accordance with safety procedures
• Kneeling – Occasionally

Physical Demands/Requirements

Due to the nature of pawn transactions and customer interactions, this position requires the ability to safely lift, carry, and move customer merchandise during the normal course of business. These physical functions are essential to the role and may occur during unpredictable times.

• Lifting/Carrying – Ability to lift, carry, and move items weighing up to 50 pounds, occasionally up to 70 pounds
• Tool Usage – Jeweler’s tools and other power tools are used occasionally
• Chemicals Usage – Occasional

Definitions

Occasional = 20% of time or less; Frequent = 20-75% of the time; Continuous = 75% of the time or more

Note: The information contained in this description is not intended to be an all-inclusive list of the duties and responsibilities of this job or the skills and abilities required to do the job. Management has the discretion to assign/reassign duties and responsibilities to this job at any time. Duties and responsibilities may be subject to change at any time due to reasonable accommodation or other reasons.

FirstCash Holdings, Inc. is an Equal Opportunity Employer