Retail Sales Associate - 2414

FirstCash; El Paso (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

A nationwide pawn service provider is looking for entry-level, full-time sales associates to work in pawn store locations. Responsibilities include engaging with customers, processing sales and loans, and maintaining store displays. Candidates must be at least 18 years old, possess a high school diploma or GED, and be able to lift 50 pounds. The role offers a competitive hourly wage along with opportunities for commission and comprehensive benefits.

Benefits

Medical, Dental, Vision, Life insurance options

Commission above base salary

Paid vacation

Tuition Reimbursement up to $2,000

Employee discounts from day one

401k program auto-enrollment

Pet Insurance program

Qualifications

• Must be willing and able to lift/carry up to 50 pounds.
• Must be willing and able to perform duties for extended periods.
• Ability to work with firearms and become firearms certified.

Responsibilities

• Greets and interacts with all customers to develop rapport.
• Performs sales and loan transactions in compliance with policies.
• Keeps the sales floor clean and stocked.

Skills

Customer service

Cash handling

Multi-tasking

Basic math calculations

Education

High School Diploma or GED

Tools

Point-of-Sale (POS) systems

Job description

Position Summary

We are seeking entry‑level, full‑time sales associates in our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire staff of the store to ensure customer service on both the lending and retail sides of the business.

A Pawnbroker/Retail Sales Associate greets, engages, and interacts with customers in a positive and professional manner to process sales, loans, and other transactions. $11.00 to $13.00 per hour with up to 8% commission. A Pawnbroker / Retail Sales Associate thrives on engaging with customers and assists with customer inquiries and problem resolution. The associate works with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations) and more.

Responsibilities

• Greets and interacts with all customers to develop rapport and recommend appropriate financial solutions.
• Performs non‑management open/close procedures.
• Keeps the sales floor clean, stocked, and maintains the display of merchandise.
• Performs sales and loan transactions in accordance with established policies, procedures, practices, and regulatory requirements.
• Handles all cash and negotiable items in accordance with established policies, procedures, practices, and regulatory requirements.
• Answers incoming calls per company standards.
• Effectively communicates to customers the legal aspects of pawn and buy transactions.
• Communicates effectively with coworkers and managers, displaying respect and using effective communication tools.
• Partners with all employees to create a positive and memorable customer experience.
• Successfully completes the assigned training.
• Other related duties as assigned.

Minimum Requirements & Qualifications

• Must be willing and able to lift/carry up to 50 pounds.
• Must be willing and able to perform duties and tasks for extended periods of time (standing, stooping, walking, climbing, pushing, pulling, and lifting).
• Ability to work with firearms and to become firearms certified.
• Employees may be asked to assist a customer on the exterior of the building or retrieve products stored in exterior storage buildings.
• Minimum Age: 18 years old.
• High School Diploma, GED, or equivalent experience.
• Strong desire to work, serve customers, work with people, and be team‑oriented.
• Ability to multi‑task in a fast‑paced environment.
• Ability to perform basic math calculations proficiently.
• Cash handling experience is preferred.
• Can work in multiple locations as business needs dictate.
• Must have the ability to work a flexible retail schedule based on business needs, including weekends and holidays.
• Computer literate and able to operate Point‑of‑Sale (POS) systems and common office machines.

Perks And Benefits

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• Best working hours: most stores open 9AM‑6PM; closed Sundays.
• Earned Wage Access program available to all employees on the second day of employment.
• Unlimited commission above hourly base rate.
• Vacation: one week paid vacation after 6 months of full‑time service; additional weeks per year; 80 hours after 5 years.
• Sick/Personal: 8 hours after 6 months; 16 hours each anniversary thereafter; 24 hours after 5 years.
• Employee discounts available from the first day of active employment.
• Tuition Reimbursement (UP TO $2,000 per year) for full‑time employees meeting program requirements.
• Access to over 10,000 discounts from 1,000+ companies with FirstCash Perks.
• Auto‑enrollment in the FirstCash 401k program after six months of employment.
• FirstCash Pet Insurance program.

Commission Plan Information

The employee commission incentive plan is proprietary to FirstCash. Pawnbrokers have the potential to earn 2–8% commission based on the gross profit of their personal performance. Applicants receive more detailed commission information during the interview process.

Equal Opportunity Employer

FirstCash Holdings, Inc. is an Equal Opportunity Employer