Retail Sales Associate

Shops at Evergreen Walk; Windsor (CT); On-site; USD 30,000 - 35,000; Full time

Job summary

Shops at Evergreen Walk in Windsor, Connecticut is looking for a dedicated Sales Associate to promote a customer-focused sales culture. This role involves supporting management, enhancing customer experiences, and adhering to sales techniques that drive results.

Ideal candidates will have strong communication skills, ability to meet sales goals, and a keen sense of fashion trends. Join our team and contribute to an engaging shopping environment!

Qualifications

• Strong communication and interpersonal skills.
• Ability to meet sales goals and targets.
• Knowledge of fashion trends and customer service principles.

Responsibilities

• Support Management in promoting a customer-focused sales culture.
• Utilize sales techniques and product knowledge to enhance customer experience.
• Assist in maintaining visual and merchandise standards.

Skills

Sales techniques

Customer service

Product knowledge

Job description

Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful.

Position Objective

The Sales Associate is responsible for supporting Management in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including ensuring a great customer experience and maximum profitability. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!

Functional Responsibilities

Drive for Results

• Meets company sales goals by utilizing sales techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.
• Maintains knowledge of current sales and promotions; maintains pricing and visual standards.
• Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.
• Participates in visual directives including monthly store sets and zone maintenance.

Customer Experience

• Models and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience.
• Ensures prompt resolution of customer concerns.
• Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other applicable operations.
• Reinforces buying decisions at the checkout and achieves add on goals including gift card sales.
• Signs up clients for reward program.
• Builds and maintains a solid customer following through clienteling and wardrobing.
• Keeps current product fit and style assortment offerings in store and online.
• Maintains consistent client communication through utilization of customer book.

Operational Excellence

• Supports replenishment activities that keep the store full and abundant.
• Assists with locate fulfillment.
• Assists with visual directives, including floor sets, window changes, visual presentations, signage placement, etc. as directed.
• Assist with boutique cleanliness and organization

Teamwork and Growth

• Promotes an inclusive, collaborative approach to problem solving.
• Seeks personal developmental opportunities and readily solicits feedback.

Other duties as assigned.

This position may be found in multiple brands. Some duties may vary from brand to brand.