Retail Sales Associate

LensCrafters; Wilmington (DE); On-site; USD 27,000 - 39,000; Part time

Job summary

LensCrafters, at Macy’s in the United States, seeks a Casual Part-Time Retail Sales Associate to provide exceptional service and expert guidance on eyewear. You will build client relationships, stay current on trends, and drive sales with in-store and omnichannel support.

The role requires 2+ years in retail sales, strong communication, reliability, and flexibility to work evenings, weekends, and holidays. Competitive bonus/commission and comprehensive rewards are described in the posting.

Qualifications

• High school diploma or equivalent.
• 2+ years of experience in retail sales, preferably eyewear/luxury retail.
• Excellent communication and interpersonal skills.
• Punctual and reliable with flexible hours (evenings, weekends, holidays).
• Strong organizational skills and attention to detail.
• Proven ability to achieve sales targets and exceed customer expectations.
• Team-oriented, adaptable and able to handle workload pressure.

Responsibilities

• Provide outstanding customer service and build client relationships.
• Stay updated on product knowledge and trends; attend trainings.
• Demonstrate knowledge of brand, warranties and optical add-ons.
• Meet and exceed daily, weekly and monthly sales targets through upselling and cross-selling.
• Assist with minor adjustments and repairs.
• Maintain a clean, organized store environment and support omnichannel service.

Skills

Customer service

Communication

Upselling

Teamwork

Reliability

Education

High school diploma or equivalent

Tools

POS system

Job description

Requisition ID: 938392Store #: 002290 LensCrafters

Position: Casual Part-Time

Total Rewards: Benefits/Incentive Information

LensCrafters is bringing its optical retail experience to Macy’s department stores in the U.S.

Macy’s and Luxottica, a world leader in eyecare, have a successful history together. Our relationship is built around a shared mission of providing customers with the highest quality products, a passion for style and a broad brand portfolio able to meet diverse consumer choices. At LensCrafters, we feel the world deserves a thoughtful and caring partner who understands that true vision care is a synergy of trusted eye care and exceptional eyewear.

LensCrafters reinforces Macy’s commitment to the health and wellness of its customers. Eye health is critical to everyone’s personal well-being, and easy in-store access to LensCrafters optometrists, personalized service and fashionable product assortment dovetail well with Macy’s strengths.

If you share our love for the customers we serve, the sense of sight, and the work we do, this is the place for you to build a rewarding practice.

Job Description

GENERAL FUNCTION

The Retail Sales Associate will be responsible for providing exceptional customer service, building strong relationships with clients, and achieving sales targets. As an associate, you will be expected to possess an in-depth knowledge of our products, including the latest trends and styles, and provide personalized recommendations to our clientele.

Major Duties And Responsibilities

• Provide outstanding customer service to all clients, ensuring their needs are met and their shopping experience is memorable.
• Stay up-to-date on industry trends and product knowledge, attending training sessions and workshops as required.
• Displays in-depth knowledge of the Brand, warranties and optical add-on features offered to all customers.
• Build and maintain relationships with clients, ensuring that their needs are met both in-store and through follow-up communication.
• Consistently meet and exceed daily, weekly and monthly sales targets by upselling and cross-selling products.
• Assist with minor adjustments and repairs.
• Maintain a clean, organized, and visually appealing store environment on both the sales floor and back of house areas.
• Provides omnichannel support by ensuring a seamless customer service experience among all platforms, including online and in-store services.
• Understands and adheres to all brand policies and procedures.
• Perform other miscellaneous duties as assigned by management.

Basic Qualifications

• High school diploma or equivalent.
• 2+ years of experience in retail sales, preferably in the eyewear and/or luxury retail industry.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
• Must be punctual and reliable. Timeliness and dependability are essential.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Strong organizational skills and attention to detail, with the ability to multi-task in a fast-paced environment.
• Demonstrated ability to achieve sales targets and exceed customer expectations.
• A team-player who is collaborative with others, is adaptable, supportive, respectful and open to feedback.
• Is a natural problem-solver and analytical thinker, possesses the ability to identify issues, evaluate solutions and implement effective strategies to overcome challenges. Navigates through workload pressure with ease.
• Ability to stand for extended periods and lift up to 25 pounds.

Preferred Qualifications

• Experience operating a POS system.
• Luxury sales or eyewear industry experience.

Pay Range: - 24.03

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail] .

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, martial status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.