Retail Sales Associate

Columbia Sportswear Company; Williamsburg (VA); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Flexible work schedules

Wellness time off

Employee discounts

Starting at $15/hour

Job summary

Columbia Sportswear Company is seeking a Retail Associate to deliver exceptional in-store experiences, assist customers, and drive sales across our worldwide stores. You will help customers with product questions, provide recommendations, and ensure smooth checkout processes while upholding brand standards.

This role emphasizes teamwork, flexible scheduling, and a welcoming environment where brand ambassadors promote the company’s mission and values.

Qualifications

• Experience in retail or customer service preferred.
• Familiarity with inventory and POS systems.
• 16 years of age or older.

Responsibilities

• Assist customers, answer questions, and make product recommendations.
• Process transactions and loyalty program sign-ups.
• Maintain store cleanliness and merchandising standards.
• Support store leadership to meet sales goals.

Skills

Customer service

POS systems operation

Retail software tools

Education

High School Diploma or GED

Tools

Inventory management software

Point of Sale systems

Job description

• $15 per hour
• Hiring 16+ years old
• Flexible Work Schedules
• Wellness Time Off
• Employee Discounts

ABOUT THE POSITION

With over 430 retail stores worldwide, our associates are essential to our business. From ensuring product availability on the sales floor to creating eye-catching visual displays to addressing customer inquiries to running an efficient checkout process, our associates create memorable customer experiences while simultaneously assisting the Store Leadership team in supporting Columbia Sportswear Company's mission of "Connecting Active People with Their Passions." As a Retail Associate, you serve as a brand ambassador and ensure exceptional in-store experiences through positive customer interaction. Within this role, you will employ your natural problem-solving and sales abilities to answer customer questions and make compelling product recommendations while supporting Columbia Sportswear Companies' values to enhance customer service and teamwork.

HOW YOU'LL MAKE A DIFFERENCE

Provide exceptional customer service by responding to consumer questions or issues regarding product features, benefits, and availability; engage with consumers to understand their needs and preferences (e.g., demonstrate and explain merchandise, make suggestions on suitable options for consumers, etc.). Maintain store standards for visual merchandising, cleanliness, and safety; retrieve merchandise from the sales floor, stock room, or other inventory locations. Perform all required cash register transactions (e.g., sales, returns, exchanges, connecting consumer to loyalty program) efficiently and accurately. Contribute to store profitability by receiving, handling, replenishing, and processing incoming and outgoing product flow in the stores accurately and efficiently.

YOU HAVE

No specific education required (High School Diploma or GED preferred) 2 (or less) years of experience in a position or specialization. Skill operating Inventory and Point of Sales (POS) systems, and various other retail software tools. 16 years of age or older

JOB CONDITIONS Frequently in an active environment (i.e., requires the ability to constantly move about) that can be physical or strenuous (frequently adjusting/moving items weighing up to 40 lbs.), may frequently use specialized equipment, may have exposure to dust and noise. Occasionally requires the ability to work in a place. Ability to communicate clearly with others. Availability to work a flexible retail schedule, which may change seasonally and in response to location-specific business trends or forecasts. All local, state, and federal laws are adhered to when evaluating your availability.

Columbia Sportswear Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Columbia Sportswear is committed to working with and providing reasonable accommodation for individuals with disabilities. https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf.

Pay Range: $15.00 - $21.60 Expected Pay Range for Hire: $15.00 - $16.00 *Newly hired employees typically are employed at the start rate for the specific store; however, previous experience will be considered.

At Columbia Sportswear Company, we're proud to offer part-time employees benefits that include a variety of services and products to help make your life and work more rewarding.

• Benefits that can protect your family's financial future and help you save money through our 401k plan plus a generous company match.
• Columbia offers EAP + which is free and confidential 24/7/365 counseling services.
• There are commuter benefits such as transit and parking reimbursement programs.
• We have wellness benefits and employee discounts available.

Founded in 1938, Columbia Sportswear Company is a global leader in designing, sourcing, marketing, and distributing outdoor and active lifestyle apparel, footwear, accessories, and equipment. Our four primary brands - Columbia®, Mountain Hardwear®, SOREL® and prAna® - complement each other to address the diverse needs of active consumers and their products have gained an international reputation for their innovation, quality and performance. Learn more about our family of brands here.