Retail Sales Associate

Macy's; Town of Victor (NY); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Merchandise discounts

401(k) match

Paid time off

Performance-based incentives

Job summary

Macy's in the Town of Victor is seeking a Retail Selling Colleague dedicated to creating outstanding shopping experiences. This full-time role emphasizes genuine customer service, meeting sales targets, and teamwork in a dynamic environment.

Candidates should possess flexible availability and a strong ability to communicate effectively with customers and colleagues. Competitive pay, merchandise discounts, and comprehensive benefits are offered.

Qualifications

• Flexible availability including days, evenings, weekends, and holidays.
• Ability to understand and engage with customers effectively.
• Capability to meet daily sales goals.

Responsibilities

• Deliver exceptional customer service and create welcoming experiences.
• Maintain the sales floor and ensure product availability.
• Achieve individual and store sales goals.

Skills

Customer engagement

Sales targets

Flexible availability

Effective communication

Job description

Job Overview

As a Retail Selling Colleague, you blend selling that delivers results with genuine hospitality to create standout shopping experiences. You take the time to understand each customer's needs, offering personalized recommendations and connecting them with the right products and services. Whether on the sales floor or in the fitting room, your warmth, product knowledge, and personal approach turn everyday visits into memorable moments. You stay focused on achieving selling goals by driving performance through customer engagement and smart selling behaviors. With every interaction, you build trust, meet sales targets, and inspire loyalty, making each visit both meaningful and successful.

This role goes far beyond just being a cashier. Here, the customer is at the heart of everything we do – every day, all day. If you're passionate about selling, reaching goals, working as a team, and creating amazing experiences through genuine hospitality, this could be the perfect fit for you. You'll also help keep the shopping space clean, organized, and inviting so every customer feels welcome the moment they walk in.

How Our Selling Colleagues Spend Their Day

• Our colleagues begin each day energized and ready to make an impact. They wear their name badge with pride, greet teammates with a warm hello, and help ensure the sales floor is clean, organized, and prepared for customers. Before starting, they review their sales goals, learn about new arrivals and top-selling items, and stay up‑to‑date on current trends and promotions.
• On the floor, they focus on the customer: offering a warm welcome, making eye contact, and creating friendly, personal conversations to build customer relationships that bring customers back.
• Throughout the day, they maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, and supporting any needed merchandise moves.
• They always finish strong: sharing Loyalty program benefits, ensuring customers have all they need, and ending with a sincere thank‑you, often walking the package around and using the customer's name.
• We believe service starts with each other – supporting one another with honesty, care, and collaboration to better serve our customers and communities.
• Excellence is a journey: we strive to improve every day, take pride in our work, achieve sales goals, and learn from each other to deliver individual and store results.

Full‑time colleagues are typically scheduled to work 30 or more hours per week, while part‑time colleagues are typically scheduled 12–24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.

Who You Are

• Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
• Must be able to
  • Understand and communicate effectively with customers, coworkers, and supervisors.
  • Read and understand employment policies and safety rules/procedures in English.
  • Communicate and collaborate with customers and colleagues comfortably.
  • Meet daily sales goal challenges.
  • Enjoy meeting people, learning about them, and sharing information.
  • Be resourceful and eager to start a new venture, adapting to changing priorities.
  • Work independently but thrive in team dynamics.
  • Handle electronic devices with no problem.

Essential Physical Requirements

• This position requires talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours, lifting at least 25 lbs, stooping, kneeling, crouching, climbing ladders, and reaching above eye level.
• Requires close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register, and ability to process register transactions.

What We Can Offer You

Join a team where work is as rewarding as it is fun. We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage, a 401(k) match, paid time off, and eight paid holidays. Grow your career with continuous learning and leadership development. Build community by joining one of our Colleague Resource Groups and making a difference through volunteer opportunities.

• Merchandise discounts
• Performance‑based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

Additional benefit details are available at macysJOBS.com.

Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

This job description is not all‑inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time.