Retail Sales Associate

Ashley Furniture Industries; Tacoma (WA); On-site; USD 19,468 - 27,727; Full time

Benefits offered by this job

Health, dental, and vision insurance

Employee discount

Life/Disability insurance

401(k)

Paid Time Off

Job summary

Ashley Furniture Industries is hiring a Retail Sales Associate in Tacoma, Washington. This role involves transforming store guests into loyal customers by providing outstanding service and guiding them in selecting home furnishings. Responsibilities include processing orders, addressing customer concerns, and meeting sales goals. Candidates should be legally authorized to work in the U.S. and possess strong communication and interpersonal skills. Benefits include health insurance, employee discounts, and a competitive hourly rate starting at $17.13, with incentives up to $3,500 based on performance.

Qualifications

• At least 1 year of customer service or sales experience preferred.
• Ability to lift up to 25 lbs with or without accommodation.
• Flexibility to work weekends and holidays.

Responsibilities

• Provide outstanding service experience for every customer.
• Process sales orders and aid customers with credit applications.
• Support inventory management and loss prevention procedures.

Skills

Customer service

Sales experience

Communication skills

Interpersonal skills

Teamwork

Education

High school diploma or equivalent

Job description

For over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With a customer base that continues to grow, we are expanding our reach by opening more stores to meet increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide.

Purpose At Ashley

As a Retail Sales Associate, transform store guests into loyal customers. When guests enter the store, you’re the person who guides them. As the expert on home furnishings, you create inspiration, enthusiasm, and excitement about Ashley’s products. You help our guests discover the styles that reflect their lives and help them design rooms they will love to live in. This is an excellent opportunity for an entrepreneurial, focused, and ambitious sales professional with a passion for lifestyle retail who thrives in a fast‑paced, high‑energy environment.

What You’ll Do

• Thrives in an environment that rewards delivering world‑class service and delighting our guests.
• Provide outstanding service experience for every customer and guest. Maintain a welcoming, professional, visible presence at the front desk; engage with guests, ensuring they are always treated in a cordial, respectful manner representing the Company’s brand image.
• Accurately and efficiently process sales orders, adhering to cash handling protocols. Aid customers with credit applications and financing matters as required while maintaining thorough documentation of sales transactions.
• Address customer concerns independently whenever possible.
• Aid in store opening and closing activities, including cash reconciliation and completion of daily checklists.
• Support inventory management and loss prevention procedures, including participation in bi‑annual inventory checks.
• Meet and exceed sales goals, aligning to KPIs and performance standards.
• Complete any additional tasks as assigned by management.

What You Bring

• Legally authorized to work in the U.S.
• At least 18 years old.
• Ability to lift, tug, and pull 25 lbs with or without accommodation.
• High school diploma or equivalent, preferred.
• 1 year customer service and/or sales experience, preferred.
• Gets charged up by interacting with others, by being outgoing, friendly, and easy to talk to.
• Conveys information in a way that inspires action.
• Gets excited by developing and sharing fresh ideas.
• Ability to work flexible hours, including weekends and holidays.
• Communicates information in a motivating manner that prompts action.
• Flourishes in an environment that values exceptional service and customer satisfaction.
• Maintains reliable attendance.

What’s In It For You

• Extended health, dental benefits, and vision insurance.
• Employee discount from 10%‑30%.
• Life/Disability insurance.
• Flex Spending Account.
• 401(k).
• Paid Time Off.

Compensation

The first two weeks of training are paid at an hourly rate of $17.13 per hour, the minimum wage rate for the location. After training, the hourly rate remains the same and incentive eligibility begins. This position is eligible to earn bi‑weekly and monthly incentives, as well as quarterly written sales bonus. Incentive rates range from 0.25% to 30% depending on products sold and written sales volume. The quarterly written sales bonus is based on total written sales volume and is reasonably expected to range from $0 to $3,500.00 based on fiscal quarter store and individual sales performance.

Ashley values its diversity and is proud to be an equal‑opportunity employer. All employment decisions are made on the basis of an individual’s skills, qualifications, merit, and business need.