Retail Sales Associate

LensCrafters; Shelby Charter Township (MI); On-site; USD 16,531 - 22,041; Part time

Benefits offered by this job

Employee discounts

Bonus potential

Job summary

LensCrafters is seeking a Part-Time Retail Sales Associate in Shelby Township, MI. You will deliver exceptional customer service, share product knowledge, and guide clients to the best eyewear solutions.

Responsibilities include meeting sales targets, maintaining store appearance, and providing in-person and online support. Flexible hours and a team‑oriented environment are expected.

Qualifications

• High school diploma or equivalent.
• 2+ years of retail sales experience, preferably in eyewear or luxury retail.
• Excellent communication and interpersonal skills.
• Must be punctual and reliable.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Strong organizational skills with the ability to multi-task.

Responsibilities

• Provide outstanding customer service to all clients and build strong relationships.
• Stay up-to-date on industry trends and product knowledge; attend training sessions.
• Demonstrate in-depth knowledge of the Brand and add-on features to customers.
• Meet and exceed daily, weekly, and monthly sales targets through upselling and cross-selling.
• Assist with minor product adjustments and repairs; maintain store cleanliness and presentation.
• Provide omnichannel support for in-store and online customers.

Skills

Customer service

Communication

Punctuality

Reliability

Flexibility

Organizational skills

Multitasking

Team player

Problem solving

Analytical thinking

Attention to detail

Education

High school diploma or equivalent

Tools

POS system

Eyewear retail tools

Job description

Total Rewards: Benefits/Incentive Information

LensCrafters is a place for visionaries. We've got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.

Requisition ID: 936450

Store #: 005574 LensCrafters

Position: Part-Time

Job Description

GENERAL FUNCTION

The Retail Sales Associate will be responsible for providing exceptional customer service, building strong relationships with clients, and achieving sales targets. As an associate, you will be expected to possess an in-depth knowledge of our products, including the latest trends and styles, and provide personalized recommendations to our clientele.

Major Duties And Responsibilities

• Provide outstanding customer service to all clients, ensuring their needs are met and their shopping experience is memorable.
• Stay up-to-date on industry trends and product knowledge, attending training sessions and workshops as required.
• Displays in-depth knowledge of the Brand, warranties and optical add-on features offered to all customers.
• Build and maintain relationships with clients, ensuring that their needs are met both in-store and through follow-up communication.
• Consistently meet and exceed daily, weekly and monthly sales targets by upselling and cross-selling products.
• Assist with minor adjustments and repairs.
• Maintain a clean, organized, and visually appealing store environment on both the sales floor and back of house areas.
• Provides omnichannel support by ensuring a seamless customer service experience among all platforms, including online and in-store services.
• Understands and adheres to all brand policies and procedures.
• Perform other miscellaneous duties as assigned by management.

Basic Qualifications

• High school diploma or equivalent.
• 2+ years of experience in retail sales, preferably in the eyewear and/or luxury retail industry.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
• Must be punctual and reliable. Timeliness and dependability are essential.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Strong organizational skills and attention to detail, with the ability to multi-task in a fast-paced environment.
• Demonstrated ability to achieve sales targets and exceed customer expectations.
• A team-player who is collaborative with others, is adaptable, supportive, respectful and open to feedback.
• Is a natural problem-solver and analytical thinker, possesses the ability to identify issues, evaluate solutions and implement effective strategies to overcome challenges. Navigates through workload pressure with ease.
• Ability to stand for extended periods and lift up to 25 pounds.

Preferred Qualifications

• Experience operating a POS system.
• Luxury sales or eyewear industry experience.

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail] .

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.