Retail Sales Associate

Exceptional Dental; Philadelphia (Philadelphia County); On-site; USD 61,992,000 - 71,635,000; Full time

Benefits offered by this job

$22.50/hour base pay

Commission and bonus opportunities

Paid time off and sick leave

Medical, dental, vision and 401(k)

Training in sales and jewelry

Job summary

Hitched is seeking a full-time Retail Sales Associate to drive in-store experiences, build relationships, and close sales of engagement rings and fine jewelry. You will host consultations, maintain showroom aesthetics, and support marketing events while delivering exceptional customer service.

The role emphasizes quick learning, professional demeanor, and the ability to work evenings and weekends. Opportunity for growth within a modern, expanding brand in a dynamic industry.

Qualifications

• Experience in customer service; jewelry experience a plus but not required.
• Able to communicate effectively via in-person, phone, and email.
• Willing to work evenings and weekends; able to travel to HQ occasionally.

Responsibilities

• Host engagement consultations and wedding band appointments.
• Demonstrate in-depth knowledge of the company and product to close sales.
• Provide ongoing customer support through various communication channels.
• Maintain an aesthetic, clean, and organized showroom floor and back-of-house.
• Collaborate with other local brands on partnerships and styled photoshoots.
• Assist upper management and the marketing team with in-store events.

Skills

Customer service

Sales

Communication

Team collaboration

High energy

Tools

Google Suite

Job description

Retail Sales Associate

The full-time Retail Sales Associate at Hitched is responsible for providing customers with an in-store shopping experience that is a true and authentic reflection of the Hitched brand itself. This is an important role that incorporates concierge selling techniques to sell luxury engagement rings, wedding bands and fine jewelry. Jewelry experience is not required! If you are high energy, personable and love to sell, this role is for you. Don’t miss the opportunity to join a modern, growing brand in an incredible industry.

ESSENTIAL FUNCTIONS

• Host engagement consultations and wedding band appointments
• Demonstrate in-depth knowledge of the company and product to close sales
• Provide ongoing customer support through various communication channels
• Demonstrate dependable attendance and punctuality and a professional demeanor
• Ultimately achieve monthly and annual sales goals outlined by upper management
• Show leadership ability and capacity for growth beyond current role

OTHER RESPONSIBILITIES

• Complete setup and breakdown of the showroom floor on a daily basis
• Maintain an aesthetic, clean, and organized showroom floor and back-of-house
• Maintain a professional attitude during all customer and internal meetings

• Assist upper management and the marketing team with in-store and industry events
• Collaborate with other local brands on partnerships and styled photoshoots
• Perform other retail and marketing/event duties as needed

YOU ARE

• A passionate advocate of the Hitched brand
• High-energy, personable, welcoming and energized by a sales environment
• Looking for an opportunity to join a growing company where you can grow with it
• Experienced in customer service. Retail and/or jewelry experience a plus but not required
• Experienced in advanced face-to-face, phone, and email communication etiquette
• Experienced with Google Suite and comfortable with learning new software
• Able to demonstrate a track record of improving sales figures and other KPIs
• Someone who can work independently and bring new ideas to the table
• Knowledgeable of community events and other local happenings
• Available to work evenings and weekends on a full-time basis
• Willing to travel into HQ on an occasional basis

WE OFFER

• $22.50/hour base pay
• Commission and bonus opportunities
• Paid time off and sick leave
• Medical, dental, vision and 401(k)
• Comprehensive system, sales and jewelry training
• Positive and safe work environment
• Stocked kitchen with snacks and beverages
• Monthly company-paid team building events
• Opportunity to grow within the company
• Hitched is closed 12/24 - 1/1 every year
• Hitched employees can purchase jewelry at a discount
• Hitched is an equal-opportunity employer

About Hitched

Hitched was founded by husband and wife, Chris and Stephanie Sammons, in 2018 as a way to provide couples with the convenience and affordability they found lacking at traditional jewelry stores. Our mission at Hitched is to provide our customers with a shopping experience that embodies everything a wedding band symbolizes - love, trust, partnership, and forever. Not only do we want you to love your ring, but we want you to love the process of shopping for it - which means trusting whom you are buying from and having the support you need while making one of the most special purchases of your life. We strive to form a lasting partnership with each and every one of our customers. From our thorough educational resources to our excellent customer service and lifetime warranty, we're here for you for the big day and forever after.