Retail Sales Associate

Pilgrim; New York (NY); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health Reimbursement Account

Flexible Spending Accounts

Behavioral Health Programs

Live Health Online

Monthly Bonus Plan

401(k) and Company Match

Paid Time Off

Culinary Training

Monthly product giveaways

Shop in-store allowances

Employee Referral Bonus

Job summary

Wild Fork Retail seeks a dedicated Retail Sales Associate to deliver exceptional guest experiences, leveraging product knowledge and friendly service in a fast-paced environment. You will support inventory, cash handling, and opening/closing duties, including freezer work and adherence to safety standards.

The role emphasizes teamwork, curiosity about products, and a strong customer-centric mindset, with opportunities for a monthly bonus and comprehensive employee perks.

Qualifications

• Strong customer service skills with enthusiasm for food and culinary exploration.
• Ability to work in fast-paced environments and manage multiple tasks.
• Comfortable working in extremely cold temperatures.
• Ability to lift up to 50 lbs and stand/walk 8-10 hours.
• Basic math skills for cash handling; POS experience a plus.

Responsibilities

• Customer Experience & Selling: Demonstrate understanding of daily sales goals, promotions, and store priorities, and apply that knowledge through effective customer interaction and selling behaviors.
• Support service standards to ensure customers feel welcomed, valued, and inspired to return.
• Leverage product knowledge to confidently recommend solutions, build basket size, and deliver a personalized, engaging customer experience.
• Support planogram changes, promotional sets, and daily recovery routines.
• Assist with receiving and processing deliveries with care and accuracy.
• Maintain back-stock organization and communicate low stock or product issues promptly.
• Confidently work in cold temperatures (walk-in freezer) to pull products, organize stock, and execute counts.
• Adhere to food safety, sanitation, and freezer safety guidelines.
• Cash Handling & Opening/Closing Routines: Operate the POS with accuracy; process transactions, returns, and exchanges.
• Perform opening and closing duties when leadership is not present, including register counts, cash pulls, safe drops, store walkthroughs for readiness and safety.
• Follow all cash handling SOPs with precision and integrity.
• Work closely with Team Leaders to execute daily priorities and meet store goals.
• Participate in training, product knowledge sessions, and new processes.
• Actively participate in ongoing training and development to strengthen product expertise, selling capability and consistency in execution.
• Support a positive, inclusive team culture where everyone feels valued.

Job description

As a Retail Sales Associate, you create an exceptional experience for every guest by delivering Wild Fork's service philosophy of personal chef and friendly butcher. You engage customers with expert product knowledge, meal inspiration, and warm hospitality while supporting replenishment, inventory accuracy, and store readiness.

You play a vital role in maintaining a clean, well-stocked, easy-to-shop store and confidently perform essential operational routines - including working in freezer environments, handling cash, and supporting opening and closing duties - even when leadership is not present.

You bring our values to life every day: Determination, Simplicity, Availability, Humility, Sincerity, Discipline, Ownership.

Position Type: Full-time + Part- time

Starting Wage: $18.00 per hour + Bonus Potential

Core Responsibilities:

1. Customer Experience & Selling

• Demonstrate understanding of daily sales goals, promotions, and store priorities, and apply that knowledge through effective customer interaction and selling behaviors.
• Support Wild Fork's service standards to ensure customers feel welcomed, valued, and inspired to return.
• Leverage product knowledge to confidently recommend solutions, build basket size, and deliver a personalized, engaging customer experience.
• Support planogram changes, promotional sets, and daily recovery routines.
• Assist with receiving and processing deliveries with care and accuracy.
• Maintain back-stock organization and communicate low stock or product issues promptly.
• Confidently work in cold temperatures (walk-in freezer) to pull products, organize stock, and execute counts.
• Adhere to food safety, sanitation, and freezer safety guidelines.

5. Cash Handling & Opening/Closing Routines

• Operate the POS with accuracy; process transactions, returns, and exchanges.
• Perform opening and closing duties when leadership is not present, including register counts, cash pulls, safe drops, store walkthroughs for readiness and safety
• Follow all cash handling SOPs with precision and integrity.
• Work closely with Team Leaders to execute daily priorities and meet store goals.
• Participate in training, product knowledge sessions, and new processes.
• Actively participate in ongoing training and development to strengthen product expertise, selling capability and consistency in execution.
• Support a positive, inclusive team culture where everyone feels valued.

Qualifications:

• Strong customer service skills with enthusiasm for food and culinary exploration.
• Ability to work in fast-paced environments and manage multiple tasks.
• Comfortable working in extremely cold temperatures.
• Ability to lift up to 50 lbs and stand/walk 8-10 hours.
• Basic math skills for cash handling; POS experience a plus.

Values & Behaviors:

We look for Sales Associates who:

• Show determination and urgency in serving customers.
• Engage with humility, sincerity, and pride in the Wild Fork brand.
• Demonstrate discipline and ownership in every task.
• Work respectfully as part of a team.
• Stay curious about products, cooking, and customer needs.
• Health Reimbursement Account, Flexible Spending Accounts, Behavioral Health Matters Program, Live Health Online (Virtual Care)
• Monthly Bonus Plan
• 401(k) and Company Match
• PTO: Vacation, Sick, Birthday PTO
• Culinary Perks: Culinary Training, Chew on This - Monthly Product Giveaway, Wild Chef - Monthly Allowance to Shop in Store
• Optional Perks: Fin Fit - Financial Resources, Discounts (cars, cell phones, services & more), Employee Referral Bonus Program