Retail Sales Associate

Macy's; Mission Viejo (CA); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

401(k) match

Employee Assistance Program

Job summary

Macy's in Mission Viejo is hiring a Retail Selling Colleague to create memorable shopping experiences. You'll engage with customers, understand their needs, and drive sales performance while maintaining the sales floor.

The ideal candidate is flexible with availability and passionate about customer engagement. This role includes 30+ hours per week for full-time colleagues with competitive pay and benefits that include healthcare, 401(k) match, and employee discounts.

Qualifications

• Ability to understand and communicate effectively with customers and colleagues.
• Meet daily sales goal challenges.
• Work independently but thrive in team dynamics.

Responsibilities

• Create standout shopping experiences by understanding customer needs.
• Maintain a clean and engaging sales floor environment.
• Achieve sales goals and build customer loyalty.

Skills

Flexible availability

Effective communication

Sales goals achievement

Team collaboration

Customer engagement

Job description

Be part of an amazing story

Macy's is more than just a store. We are a story that has captured the hearts and minds of America for more than 160 years. It is a story about innovations and traditions, inspiring stores and irresistible products, the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We have been part of many memorable moments and milestones for countless customers and colleagues. Those stories make this a special place to work.

Job Overview

As a Retail Selling Colleague, you blend selling that delivers results with genuine hospitality to create standout shopping experiences. You take the time to understand each customer's needs, offer personalized recommendations, and connect them with the right products and services. Whether on the sales floor or in the fitting room, your warmth, product knowledge, and personal approach turn everyday visits into memorable moments. You stay focused on achieving selling goals by driving performance through customer engagement and smart selling behaviors. With every interaction you build trust, meet sales targets, and inspire loyalty—making each visit both meaningful and successful.

Typical Day

• Start the day energized and ready to make an impact, wearing a name badge with pride, greeting teammates, and ensuring the sales floor is clean and prepared for customers. Review sales goals, learn about new arrivals and top‑selling items, and stay up to date on current trends and promotions.
• On the floor, focus on the customer—offer a warm welcome, make eye contact, and create friendly, personal conversations to build relationships that bring customers back.
• Throughout the day, maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, and supporting merchandise moves.
• Finish strong by sharing Loyalty program benefits, ensuring customers have everything they need, and ending with a sincere thank‑you, often walking the package around and using the customer’s name.
• Support one another with honesty, care, and collaboration to better serve customers and communities.
• Pursue constant improvement, take pride in work, achieve sales goals, and learn from each other to deliver store results.

Full‑time colleagues typically work 30 or more hours per week; part‑time colleagues typically work 12–24 hours per week. All schedules include weekend shifts. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility can be found at https://employeeconnection.net/CareerSiteMedia/2024_2025_Hourly_BAAG_Macys_Bloomingdales.pdf.

Who You Are

• Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co‑workers, and supervisors.
• Read and understand employment policies and safety rules/procedures in English.
• Comfortable communicating and collaborating with customers and colleagues.
• Meet daily sales goal challenges.
• Enjoy meeting people, learning about them, and sharing information.
• Resourceful and eager to start a new venture, able to adapt to changing priorities.
• Work independently but thrive in team dynamics.
• Handle electronic devices with no problem.

Essential Physical Requirements

• Talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours, lifting at least 25 lbs, stooping, kneeling, crouching, climbing ladders, and reaching above eye level.
• Requires close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash register; ability to process register transactions.

What We Can Offer You

Join a team where work is as rewarding as it is fun. We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match, paid time off, eight paid holidays, continuous learning, and leadership development. Build community by joining a Colleague Resource Group and make a difference through volunteer opportunities.

• Merchandise discounts.
• Performance‑based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.

Additional benefits include 401(k), medical, vision, dental, life, and disability insurance options; PTO accruals; holidays; and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at https://employeeconnection.net/CareerSiteMedia/2024_2025_Hourly_BAAG_Macys_Bloomingdales.pdf.

About Us

This is a great time to join Macy's! Whether you help a customer find the perfect gift, streamline operations at one of our distribution centers, enhance the online shopping experience, buy in‑style and on‑trend merchandise, or design a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story. Apply today.

Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.