Retail Sales Associate

Macy's, Inc.; Milford (CT); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

401(k) match

Comprehensive health and wellness coverage

Paid time off and holidays

Continuous learning opportunities

Job summary

Macy's is searching for a Furniture Sales Colleague in Milford, Connecticut, who excels in customer service and has a passion for sales. This role involves engaging with customers, providing outstanding service, and meeting sales goals. Ideal candidates should possess strong interpersonal skills and flexibility in scheduling.

The position offers comprehensive benefits, including merchandise discounts, performance incentives, health coverage, and 401(k) matching.

Qualifications

• 1-2 years of related experience is required.
• Flexible availability for days, evenings, weekends, and holidays.
• Strong communication skills with a diverse audience.

Responsibilities

• Understand customer needs and provide product knowledge.
• Offer personalized recommendations to enhance shopping experience.
• Maintain contact with customers pre- and post-delivery.

Skills

Strong interpersonal skills

Adaptability

Customer service orientation

Job description

As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you provide outstanding customer service in our Furniture areas and create shopping experiences that make every customer feel welcomed and comfortable. In this role, you are responsible for meeting sales goals, selling protection plans, managing return rates, and promoting our loyalty program. You will continually demonstrate superior product knowledge to educate your customer and satisfy their needs.

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12–24 hours per week. Hours are dependent on business needs and colleague availability.

What You Will Do

• Engage with customers to understand their furniture needs, demonstrating knowledge of store products and services to build sales and minimize returns
• Offer personalized recommendations and suggest complementary products to enhance the customer's shopping experience
• Utilize technology to complete customer orders, assist customers in envisioning and selecting the most suitable products for their needs, and provide support to those using devices to shop and compare
• Participate in ongoing product knowledge training through both technology and vendor partners
• Ensure high-level of customer service through problem-solving and customer-focused solutions, such as converting a return into an exchange and expediting resolution of delivery issues
• Maintain contact with customers through the pre- and post-delivery process to ensure a positive shopping and delivery experience
• Adhere to Asset Protection and inventory control compliance procedures
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Who You Are

• Flexible availability, including days, evenings, weekends and holidays
• Strong interpersonal skills with the ability to share information with diverse groups of customers and colleagues
• Resourceful and able to adapt quickly to changing priorities
• 1–2 years of related experience is required

Essential Physical Requirements You Will Perform

• This position requires lifting, constant moving, standing, and reaching with arms and hands
• Involves standing for at least two consecutive hours, lifting at least 50lbs, stooping, kneeling, crouching, and climbing ladders
• Reaching, including above eye level, crouching, kneeling, stooping, and color vision
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions

What We Can Offer You

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Eligible for Sales Commission
• 401(k) match
• Comprehensive health and wellness coverage
• Paid time off and eight paid holidays
• Continuous learning and leadership development
• Community volunteer opportunities

Equal Employment Opportunity

Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.