Retail Sales Associate

McK Enterprise LLC; Matthews (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

McK Enterprise LLC in Matthews, North Carolina, is seeking a retail associate to promote business operations, assist customers enthusiastically, and manage daily store functions including buying used merchandise. Ideal candidates should have proven customer service skills and the ability to work well in a team. Responsibilities include greeting customers, making product recommendations, operating the POS system, and achieving sales goals. Prior retail experience is preferred, but training is available.

Qualifications

• Prior retail experience preferred, but willing to train.
• Ability to accept constructive feedback and follow directions.
• Experience in similar product lines is beneficial.

Responsibilities

• Greet customers and determine their needs.
• Make product recommendations based on features and benefits.
• Buy used products and reinforce sales.
• Price and ticket items according to guidelines.
• Operate computerized Point of Sale (POS) system.
• Achieve personal and store sales goals.

Skills

Customer service skills

Teamwork

Communication skills

Sales driven

Job description

POSITION PURPOSE

To help promote all aspects of the business including but not limited to buying, selling, pricing, and merchandising. Promote a high level of customer service by ensuring customers are assisted in an enthusiastic, timely, and knowledgeable manner. Assist store management in daily store operations, including the buying of used merchandise.

MAJOR AREAS OF RESPONSIBILITY

1. Exhibit appropriate selling and buying behaviors. Greet customers immediately, determine their needs, and handle all transactions in a professional and enthusiastic manner.
2. Become familiar with products, brands, and prices and make recommendations of products, including their features and benefits, to suit customers’ needs. Maximize sales and customer satisfaction by adding items to the close of the sale.
3. Buy used product, reinforcing the customers’ purchases and sales to the store. Invite customer to return to the store to buy, sell, or trade and promote image of the store concept.
4. Price and ticket items based on pricing and buying guidelines. Restock store following merchandising plan. Maintain store displays and follow store housekeeping and maintenance standards and procedures.
5. Develop proficiency in operating computerized Point of Sale (POS) and sales tracking system for all sales transactions, buys, returns, etc.
6. Achieve personal and store sales goals by applying sound customer service and sales protocol.

QUALIFICATIONS

1. Prior retail experience preferred in similar product lines, but willing to train the right candidate.
2. Proven customer service skills required.
3. Ability to work well as a team member, accept constructive feedback, and follow directions.
4. Excellent communication and interpersonal skills.
5. Sales and goal driven.

PHYSICAL REQUIREMENTS

1. Ability to stand and walk for long periods of time, up to 8 hours a day.
2. Lifting up to 40 lbs. without assistance. May involve heavier lifting with assistance of team member or cart/dolly.
3. Bending, rotating, and reaching customary to a retail environment; including receiving, pricing, and stocking/back stocking merchandise.
4. Exposure to typical retail environment conditions and noise levels.
5. Able to operate a computerized sales terminal.