Retail Sales Associate

Wild Bill’s Tobacco; Massillon (OH); Hybrid; USD 29,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Flexible schedule

Employee discounts

Development opportunities

Merit increases

Spiffs

Recognition program

Job summary

Wild Bill’s Tobacco in Massillon, OH is hiring for a retail team member. You will greet customers, answer phones, assess needs, and recommend products to drive sales. Participate in store marketing and maintain a clean, stocked environment to deliver a top-notch shopping experience.

We value reliability, a positive attitude, and flexibility in scheduling. This role offers growth opportunities within a large, employee‑driven retailer with promotion-from-within culture.

Qualifications

• Previous retail/customer-facing experience required or preferred.
• Must be at least 21 years old.
• Flexible scheduling availability and reliability required.
• Strong written and verbal communication skills essential.

Responsibilities

• Provide excellent customer service including greeting and assisting customers.
• Answer phones and assess customer needs to drive sales.
• Build relationships to suggest products and meet sales targets.
• Stay informed on products to become a brand expert and participate in marketing efforts.

Skills

Retail experience

Customer service

Excellent communication

Education

High school diploma or equivalent

Job description

Description

Are you looking for a fun and relaxed environment? Do you want a career that will keep you motivated and excited to be at work? If you answered yes to these questions, Wild Bill’s Tobacco is the right place for you to apply! With over 200 locations and over 900 employees, Wild Bill's Tobacco strongly believes in promoting from within. As the 2nd largest tobacco and vape chain in the nation, Wild Bill's wants to offer you a career, not a job.

Responsibilities

• Provide excellent customer service to customers visiting the store, including greeting, answering phones, and assessing their needs in a positive manner.
• Answers questions and resolves customer inquiries and concerns.
• Create relationships with customers in order to suggest products.
• Meet or exceed sales goals.
• Participate in opportunities to gain product knowledge in order to be the expert.
• Participate in marketing efforts to solicit new business by promoting the brand inside and outside the store/retail location.
• Assist with all functions within a retail store in compliance with company policies and procedures.
• Ensure a clean, well-stocked store for customers.
• Follow all Company policies and procedures.
• Ability to travel within a 15-mile radius from home store for shift coverage.
• Work with store management in opening, closing, and operating the retail facility, including but not limited to cash handling, inventory count and deposits as governed by operations control standards.
• Complete accurate paperwork and transactions according to company policies and procedures.
• Ensure maintenance of store appearance, back room, restrooms, and individual work area.
• Build customers’ confidence by making their experience comfortable and simple while meeting their needs.
• Assist in other tasks, duties, or projects as assigned by management.
• Open and close the store which includes locking doors and setting the alarm.
• Must be able to work shifts ranging from 4 to 12 hours standing on the sales floor.
• Must be able to twist, bend, squat, lift, and reach overhead.
• Must be able to lift up to 50 lbs.

Requirements

Qualifications

• Completion of high school or equivalent
• Must be at least 21 years old
• Experience in retail environments and customer service
• Professional, energetic and positive attitude.
• Excellent written and verbal/interpersonal communications skills.
• Flexible scheduling availability.

Benefits

• Health, Dental, Vision and Life Insurance (Full Time Only after 60 days of employment)
• Flexible work schedule
• Discounts on store products
• Development and Growth Opportunities
• Merit increases for full-time employees bi-annually
• Spiffs (commission)
• Recognition program