Retail Sales Associate

Dunn-Edward; Indio (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

Dunn-Edwards is seeking a Sales Associate in California to provide outstanding customer service and sales expertise to homeowners and professionals. You will help customers, stock the floor, and process transactions while learning about coatings and Dunn-Edwards products.

The role emphasizes building partnerships with painting professionals, maintaining store presentation, and upholding fast, reliable service standards.

Qualifications

• Four years of High School with diploma or GED equivalent.
• Ability to communicate clearly in writing and verbally.
• Customer service experience preferred.

Responsibilities

• Make a connection with customers, ask questions about their project, and offer options.
• Ensure product delivery meets Dunn-Edwards quality and service expectations.
• Present yourself as a positive extension of the Dunn-Edwards brand.
• Efficiently take customer orders via email, phone, or in person and process through POS.
• Adhere to safety standards at all times and keep areas clean and stocked.
• Maintain proper merchandise inventory levels and organize stock areas.
• Communicate clearly in written and verbal forms.
• Assist with additional duties as assigned.

Skills

Customer service

Sales skills

Communication

Teamwork

Education

High School diploma

Tools

Point of Sale system

Job description

GENERAL PURPOSE OF JOB: Sales Associates at Dunn-Edwards deliver customer service that offers a distinctive shopping experience for both homeowners and professionals. Your responsibilities as a Sales Associate include demonstrating outstanding customer service and selling skills, continuously learning about the coatings industry, keeping sales floor stocked with merchandise, organizing the sales floor and stock areas and building trusted partnerships with our painting professionals.

Sales Associates interact with customers via phone and in-person to offer expert advice, while also processing and completing transactions. In addition, the Sales Associate is responsible for upholding Dunn-Edwards store vision of fast and reliable service, while ensuring that the store is well stocked and maintained. Sales Associates continuously learn about the industry, products and services through Dunn-Edwards Learning Network and various job certification programs that better assist in answering questions and making proper recommendations, as well as building a foundation for potential advancement opportunities as Dunn-Edwards continues to grow.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Making a connection with customers, asking questions about their project, then giving options and advice on meeting those needs
• Ensure delivery of product as needed meets both Dunn-Edwards’ and customers’ quality and service expectations
• Conduct self in professional manner - always acting as a positive extension of the Dunn-Edwards brand
• Efficiently take customer orders through various methods (email, phone, in-person) and process through point-of-sale
• Adhere to company safety standards at all times
• Clean and maintain all areas of store and equipment as assigned
• Assist with maintaining proper merchandise inventory levels
• Must have the ability to communicate clearly both written and verbal
• The ability to stock and merchandise products according to planogram
• Meet expectations of core competencies related to the position:

Customer Focus, Attention to Detail, Problem Solving, Initiative and Teamwork

• Additional duties as assigned

SUPERVISORY RESPONSIBILITIES: This job does not have supervisory responsibilities. There are no subordinate supervisors reporting to this job.

EDUCATION and/or EXPERIENCE: Four years of High School with diploma or GED equivalent; or equivalent combination of education and experience.

LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Read and write English for safety purposes.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to Operate a Point of Sales system and complete cash transactions with financial accuracy.

REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS: None.

ADDITIONAL INFORMATION: This job will require general computer knowledge, mathematical experience and customer service skills.

PHYSICAL DEMANDS OF ESSENTIAL JOB FUNCTIONS: See appropriate boxes below for amount of time spent in the following activities.

Store and Outside Sales: Store and Outside Sales positions may have physical requirements that include, but are not limited to: (1) Lifting of items, such as sundries or containers of paint weighting from 5 to 75 pounds (2) Use of electronic equipment including, but not limited to computers, point of sale devices, communication devices (3) Driving a large delivery truck/vehicle (4) Climbing ladders (5) Walking on uneven surfaces, e.g., active construction sites (6) Interactions with customers, both face-to-face and on the telephone (7) Interaction with customers relating to color (8) Standing for long periods of time (9) Use of a respirator.

Opening shifts may start as early as 5:00 am. Closing shifts may end as late as 6:30 pm.

Workdays vary depending on location; some are open 7 days per week.

Equal Employment Opportunity Statement:We are an Equal Opportunity Employer and are committed to creating an inclusive workplace where all employees and applicants are treated with dignity and respect. Employment decisions are made without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

Qualifications

Licenses & Certifications

Required

Drivers License

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.