Retail Sales Associate

Floor & Decor; Houston (TX); On-site; USD 17,047 - 24,280; Full time

Job summary

A home improvement retail company in Houston is looking for a Retail Sales Associate to engage with customers and assist in finding products for their projects. This role requires strong customer service skills, basic math abilities, and the ability to thrive in a fast-paced environment. Both full-time and part-time positions are available with a starting pay of $15.00 per hour based on experience.

Qualifications

• Must be 18 years or older.
• Knowledge of basic math skills.
• Customer service experience.
• Ability to handle multiple tasks and work well under pressure.

Responsibilities

• Connect with customers and recommend products.
• Provide exceptional customer service.
• Maintain cleanliness and organization of sales areas.
• Work with team members to achieve sales goals.
• Process transactions at the checkout.

Skills

Customer service experience

Basic math skills

Ability to handle multiple tasks

Job description

Overview

Join to apply for the Retail Sales Associate role at Floor & Decor.

Base Pay: This role has a minimum base pay from $15.00 per hour with higher starting pay available based on experience.

Purpose: Floor & Decor’s Sales Associates play a key role in continuously providing customers with friendly, accurate service and support in finding products to complete their project. Our Sales Associates contribute to a fast-paced, safe environment by keeping sales departments clean and well stocked. If you love to learn and have a passion for helping others, come join us on our sales floor. Full-Time and Part-Time Positions Available.

Responsibilities

• Connect with customers, ask about their projects, recommend our products and excite customers about their purchase.
• Provide above and beyond customer service and exceed customer expectations when assisting customers.
• Maintain the in-stock condition of assigned areas and ensure it is clean, shoppable and safe.
• Work in cooperation with management and team members to achieve sales goals.
• Process customers at checkout using a point of sale (POS) system.
• Process customer refunds and exchanges according to established guidelines.
• Follow established cash, check and credit card acceptance procedures.
• Create price tags and merchandise signs; stock, tag and display merchandise.
• Act in a manner consistent with the company’s core values and safety processes.
• Answer telephone according to the company guidelines.
• Be available to assist in other areas of the store as needed.
• Work in a fast-paced environment with accuracy.

Minimum Eligibility Requirements

• Must be 18 years or older.
• Knowledge of basic math skills.
• Customer service experience.
• Ability to handle multiple tasks and work well under pressure.
• Some positions may require completion of forklift certifications through F&D.
• Where permissible by state law, certification to use heavy equipment requires successful passing of a drug test.

Working Conditions

• While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate.

Physical/Sensory Requirements

• Ability to exert 30 – 60 pounds of force occasionally, and/or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Note

Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or any other class protected by law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Equal Employment Opportunity

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, training, upgrading, transfer, demotion, layoffs, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status.