Retail Sales Associate

Wild Bill's Tobacco; Houghton Lake (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health, Dental, Vision and Life

401k

Flexible work schedule

Store discounts

Growth opportunities

Spiffs

Job summary

Wild Bill's Tobacco is seeking a full-time retail associate to join our Michigan location. Provide warm, knowledgeable customer service, greet guests, answer questions, and help shoppers find products they love.

You will work to meet sales goals, learn product details, support marketing initiatives, and help maintain a clean, organized store. Responsibilities include opening/closing, cash handling, and inventory tasks as needed.

Qualifications

• High school diploma or equivalent is required.
• 21+ years old.
• Retail experience and customer service background preferred.
• Excellent written and verbal communication skills.

Responsibilities

• Greet customers and assess their needs to provide friendly, positive service.
• Answer questions and resolve customer inquiries and concerns.
• Meet or exceed sales goals and build relationships to promote products.
• Gain product knowledge to act as an in-store expert and support marketing efforts.
• Assist with store operations including opening/closing, cash handling, and deposits.
• Keep store clean, organized, and well-stocked, including back room and restrooms.
• Support management with paperwork and adherence to company policies.
• Travel not required beyond local store network; operate within a 15-mile radius as needed.

Skills

Retail experience

Customer service

Communication skills

Positive attitude

Flexible schedule

Education

High school diploma or equivalent

Job description

Full-time Description

Are you looking for a fun and relaxed environment? Do you want a career that will keep you motivated and excited to be at work? If you answered yes to these questions, Wild Bill’s Tobacco is the right place for you to apply! With over 200 locations and over 900 employees, Wild Bill's Tobacco strongly believes in promoting from within. As the 2nd largest tobacco and vape chain in the nation, Wild Bill's wants to offer you a career, not a job.

Responsibilities

• Provide excellent customer service to customers visiting the store, including greeting, answering phones, and assessing their needs in a positive manner.
• Answers questions and resolves customer inquiries and concerns.
• Create relationships with customers in order to suggest products.
• Meet or exceed sales goals.
• Participate in opportunities to gain product knowledge in order to be the expert.
• Participate in marketing efforts to solicit new business by promoting the brand inside and outside the store/retail location.
• Assist with all functions within a retail store in compliance with company policies and procedures.
• Ensure a clean, well-stocked store for customers.
• Follow all Company policies and procedures.
• Ability to travel within a 15-mile radius from home store for shift coverage.
• Work with store management in opening, closing, and operating the retail facility, including but not limited to cash handling, inventory count and deposits as governed by operations control standards.
• Complete accurate paperwork and transactions according to company policies and procedures.
• Ensure maintenance of store appearance, back room, restrooms, and individual work area.
• Build customers’ confidence by making their experience comfortable and simple while meeting their needs.
• Assist in other tasks, duties, or projects as assigned by management.
• Open and close the store which includes locking doors and setting the alarm.
• Must be able to work shifts ranging from 4 to 12 hours standing on the sales floor.
• Must be able to twist, bend, squat, lift, and reach overhead.
• Must be able to lift up to 50 lbs.

Requirements

Qualifications

• Completion of high school or equivalent
• Must be at least 21 years old
• Experience in retail environments and customer service
• Professional, energetic and positive attitude.
• Excellent written and verbal/interpersonal communications skills.
• Flexible scheduling availability.

Benefits

• Health, Dental, Vision and Life Insurance (Full Time Only after 60 days of employment)
• 401k after 90 days of employment
• Flexible work schedule
• Discounts on store products
• Development and Growth Opportunities
• Spiffs (commission)