Retail Sales Associate

Macy's; Hoover (AL); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Merchandise discounts

401(k) benefits

Paid time off

Job summary

Macy's is looking for a Retail Selling Flex Colleague in Hoover, Alabama. This role involves providing exceptional customer service, engaging with customers, and achieving sales goals. Colleagues will maintain a welcoming sales floor and assist customers both in store and during checkout.

The ideal candidate will have flexible availability, strong communication skills, and the capability to work both independently and as part of a team. Macy's offers a dynamic environment with competitive pay and a comprehensive benefits package.

Qualifications

• Flexible availability for days, evenings, weekends, and holidays.
• Ability to effectively communicate with customers and coworkers.
• Resourceful and eager to adapt to changing priorities.

Responsibilities

• Provide excellent customer service by understanding customer needs.
• Maintain a clean and organized sales floor.
• Achieve sales goals through customer engagement.

Skills

Flexible availability

Effective communication

Sales goal achievement

Customer engagement

Job description

Job Overview

As a Retail Selling Flex Colleague, you blend selling that delivers results with genuine hospitality to create standout shopping experiences. You take the time to understand each customer's needs, offering personalized recommendations and connecting them with the right products and services. Whether on the sales floor or in the fitting room, your warmth, product knowledge, and personal approach turn everyday visits into memorable moments. You stay focused on achieving selling goals by driving performance through customer engagement and smart selling behaviors. With every interaction, you build trust, meet sales targets, and inspire loyalty.

How Our Selling Colleagues Spend Their Day

Our colleagues begin each day energized and ready to make an impact. They wear their name badge with pride, greet teammates with a warm hello, and help ensure the sales floor is clean, organized, and prepared for customers. They review sales goals, learn about new arrivals and top‑selling items, and stay up to date on current trends and promotions.

On the floor they focus on the customer by offering a warm welcome, making eye contact, and creating friendly personal conversations to build relationships that bring customers back.

Throughout the day they maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, and supporting necessary merchandise moves.

They finish strong by sharing our Loyalty program benefits, ensuring customers have all they need, and ending with a sincere thank‑you, often walking the package around and using the customer's name.

They believe service starts with each other, supporting one another with honesty, care, and collaboration to better serve customers and communities.

Their pursuit of excellence includes taking pride in work, achieving sales goals, and learning from one another to deliver individual and store results.

Schedule and Hours

Flex Team Colleagues have minimum work requirements of 42 hours per quarter during the 1st, 2nd, and 3rd fiscal quarters (February–April, May–July, August–October). During the 4th fiscal quarter (November–January) a minimum of 60 hours is required. Shifts are not scheduled automatically but may be assigned during key days. Minimum number of weekend shifts may be required. Hours may be subject to change.

Who You Are

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
• Understand and communicate effectively with customers, co‑workers, and supervisors.
• Read and understand employment policies and safety rules/procedures in English.
• Comfortable communicating and collaborating with customers and colleagues.
• Meet daily sales goal challenges.
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits.
• Enjoy meeting people, learning about them, and sharing information.
• Resourceful, eager to start a new venture, and able to adapt to changing priorities.
• Can work independently yet thrive in team dynamics.
• Confident handling electronic devices.

Essential Physical Requirements

• Talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours and lifting at least 25 lbs.
• Stooping, kneeling, crouching, climbing ladders, and reaching above eye level.
• Requires close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers, handheld equipment, cash register, and ability to process register transactions.

What We Can Offer You

We offer a dynamic, inclusive environment with competitive pay and benefits. Comprehensive health and wellness coverage, a 401(k) match, paid time off, eight paid holidays, continuous learning and leadership development, membership in Colleague Resource Groups, and volunteer opportunities.

Benefits

• Merchandise discounts.
• Performance‑based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.
• Additional benefits include 401(k), medical/vision/dental/life/disability insurance options, PTO accruals, holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment.

About Us

This is a great time to join Macy's. Whether helping a customer find the perfect gift, streamlining operations, enhancing online shopping, buying in‑style merchandise, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of memorable moments in people’s lives.

Macy’s Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.