Retail Sales Associate

Wild Bill’s Tobacco; Grand Rapids (MI); On-site; USD 26,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Flexible schedule

Store discounts

Growth opportunities

Spiffs

Job summary

Wild Bill’s Tobacco in Grand Rapids, MI, is seeking a friendly Retail Sales Associate to deliver outstanding customer service and help drive sales in a busy store environment. You will greet customers, answer questions, suggest products, and contribute to a welcoming shopping experience.

The role requires a professional, energetic attitude, reliable scheduling, and the ability to stand for long periods while assisting customers.

Qualifications

• High school diploma or equivalent required.
• Must be at least 21 years old.
• Experience in retail and customer service.
• Energetic, professional, and positive attitude.
• Excellent written and verbal communication.
• Flexible scheduling availability.

Responsibilities

• Provide excellent customer service to store visitors.
• Answer questions and resolve inquiries.
• Build relationships to suggest products.
• Meet or exceed sales goals.
• Gain product knowledge to be an expert.
• Support marketing efforts to solicit new business.
• Assist with all retail store functions per policies.
• Maintain a clean, well-stocked store.
• Open/close the store and manage cash handling.
• Travel within a 15-mile radius for shift coverage.
• Open and close the store and operate the facility.

Skills

Customer service

Sales oriented

Communication skills

Flexible scheduling

Education

High school diploma or equivalent

Job description

Are you looking for a fun and relaxed environment? Do you want a career that will keep you motivated and excited to be at work? If you answered yes to these questions, Wild Bill’s Tobacco is the right place for you to apply! With over 200 locations and over 900 employees, Wild Bill's Tobacco strongly believes in promoting from within. As the 2nd largest tobacco and vape chain in the nation, Wild Bill's wants to offer you a career, not a job.

Responsibilities

• Provide excellent customer service to customers visiting the store, including greeting, answering phones, and assessing their needs in a positive manner.
• Answers questions and resolves customer inquiries and concerns.
• Create relationships with customers in order to suggest products.
• Meet or exceed sales goals.
• Participate in opportunities to gain product knowledge in order to be the expert.
• Participate in marketing efforts to solicit new business by promoting the brand inside and outside the store/retail location.
• Assist with all functions within a retail store in compliance with company policies and procedures.
• Ensure a clean, well-stocked store for customers.
• Follow all Company policies and procedures.
• Ability to travel within a 15-mile radius from home store for shift coverage.
• Work with store management in opening, closing, and operating the retail facility, including but not limited to cash handling, inventory count and deposits as governed by operations control standards.
• Complete accurate paperwork and transactions according to company policies and procedures.
• Ensure maintenance of store appearance, back room, restrooms, and individual work area.
• Build customers’ confidence by making their experience comfortable and simple while meeting their needs.
• Assist in other tasks, duties, or projects as assigned by management.
• Open and close the store which includes locking doors and setting the alarm.
• Must be able to work shifts ranging from 4 to 12 hours standing on the sales floor.
• Must be able to twist, bend, squat, lift, and reach overhead.
• Must be able to lift up to 50 lbs.

Qualifications

• Completion of high school or equivalent
• Must be at least 21 years old
• Experience in retail environments and customer service
• Professional, energetic and positive attitude.
• Excellent written and verbal/interpersonal communications skills.
• Flexible scheduling availability.

Benefits

• Health, Dental, Vision and Life Insurance (Full Time Only after 60 days of employment)
• Flexible work schedule
• Discounts on store products
• Development and Growth Opportunities
• Merit increases for full-time employees bi-annually
• Spiffs (commission)
• Recognition program