Retail Sales Associate

WILD BILLS TOBACCO STAFFING LLC; Grand Rapids (MI); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Flexible schedule

Store discounts

Development opportunities

Merit increases

Spiffs

Recognition program

Job summary

WILD BILLS TOBACCO STAFFING LLC is seeking a retail associate to deliver outstanding customer service and drive sales in a fast-paced store environment in Grand Rapids, MI. You will greet customers, answer questions, and assess needs to recommend products while supporting store operations and merchandising.

The role requires a high school diploma, being at least 21 years old, and a flexible schedule to cover shifts up to 12 hours.

Qualifications

• High school diploma or equivalent required.
• 21 years old or older.
• Experience in retail environments and customer service preferred.
• Professional, energetic and positive attitude.
• Excellent written and verbal/interpersonal communications skills.
• Flexible scheduling availability.

Responsibilities

• Provide excellent customer service to store customers (greeting, answering phones, assessing needs).
• Answer questions and resolve inquiries and concerns.
• Build relationships to suggest products and meet sales goals.
• Promote brand inside and outside the store and participate in marketing efforts.
• Maintain clean, well-stocked store and comply with company policies.
• Assist with cash handling, inventory counts and deposits as needed.
• Open/close store and operate retail facility with attention to security.

Skills

Retail experience

Customer service

Communication skills

Flexible scheduling

Positive attitude

Education

High School Diploma or equivalent

Job description

Description

Are you looking for a fun and relaxed environment? Do you want a career that will keep you motivated and excited to be at work? If you answered yes to these questions, Wild Bill’s Tobacco is the right place for you to apply! With over 200 locations and over 900 employees, Wild Bill's Tobacco strongly believes in promoting from within. As the 2nd largest tobacco and vape chain in the nation, Wild Bill's wants to offer you a career, not a job.

Responsibilities

• Provide excellent customer service to customers visiting the store, including greeting, answering phones, and assessing their needs in a positive manner.
• Answers questions and resolves customer inquiries and concerns.
• Create relationships with customers in order to suggest products.
• Meet or exceed sales goals.
• Participate in opportunities to gain product knowledge in order to be the expert.
• Participate in marketing efforts to solicit new business by promoting the brand inside and outside the store/retail location.
• Assist with all functions within a retail store in compliance with company policies and procedures.
• Ensure a clean, well-stocked store for customers.
• Follow all Company policies and procedures.
• Ability to travel within a 15-mile radius from home store for shift coverage.
• Work with store management in opening, closing, and operating the retail facility, including but not limited to cash handling, inventory count and deposits as governed by operations control standards.
• Complete accurate paperwork and transactions according to company policies and procedures.
• Ensure maintenance of store appearance, back room, restrooms, and individual work area.
• Build customers’ confidence by making their experience comfortable and simple while meeting their needs.
• Assist in other tasks, duties, or projects as assigned by management.
• Open and close the store which includes locking doors and setting the alarm.
• Must be able to work shifts ranging from 4 to 12 hours standing on the sales floor.
• Must be able to twist, bend, squat, lift, and reach overhead.
• Must be able to lift up to 50 lbs.

Qualifications

• Completion of high school or equivalent
• Must be at least 21 years old
• Experience in retail environments and customer service
• Professional, energetic and positive attitude.
• Excellent written and verbal/interpersonal communications skills.
• Flexible scheduling availability.

Benefits

• Health, Dental, Vision and Life Insurance (Full Time Only after 60 days of employment)
• Flexible work schedule
• Discounts on store products
• Development and Growth Opportunities
• Merit increases for full-time employees bi-annually
• Spiffs (commission)
• Recognition program