Retail Sales Associate

the LEGO Group; Columbus (OH); On-site; Confidential; Full time

Benefits offered by this job

Family Leave

Insurance

Wellbeing

Colleague Discount

Bonus

Hybrid work

Job summary

The LEGO Group in Columbus, OH invites you to join our Brand Retail team as a guest-focused team member. You will greet guests, process transactions at the register, maintain engaging displays, and support stockroom operations with safety standards.

This role emphasizes friendly, engaging service and adherence to LEGO Brand Retail visuals. Work hours include varied shifts, with a hybrid/office policy described; compensation hourly with benefits outlined in the offer.

Qualifications

• Customer-focused service and communications.
• Ability to stand for long periods and perform light lifting.
• Flexible availability including weekends and evenings.

Responsibilities

• Greet guests and perform all cash register functions with a friendly demeanor.
• Maintain clean, visually appealing store displays and stock areas.
• Safely operate stockroom receiving and replenish merchandise.
• Resolve customer issues and escalate to management when needed.
• Engage customers with promotional materials and loyalty programs.

Skills

Guest service

Cash handling

Customer engagement

Teamwork

Flexibility

Tools

POS system

Job description

Job Description

• Ensure a signature experience for every guest that visits our LEGO® stores by greeting every guest in your location, performing all cash register functions and portraying a professional, gracious, friendly and engaging manner at all times
• Provide a clean, safe and visually stimulating environment by performing daily cleaning duties, maintaining store displays and learning and executing LEGO® Brand Retail visual standards
• Safely and efficiently operate the store stockroom as you assist in the receiving of merchandise, maintain the stockroom to LEGO® Brand Retail standards, know and abide by all safety regulations and notify management of potential shortage situations
• Resolve customer issues and report challenging situations to manager
• Use of promotional materials, loyalty programs

Core Responsibilities

• Ensure a signature experience for every guest that visits our LEGO® stores by greeting every guest in your location, performing all cash register functions and portraying a professional, gracious, friendly and engaging manner at all times
• Provide a clean, safe and visually stimulating environment by performing daily cleaning duties, maintaining store displays and learning and executing LEGO® Brand Retail visual standards
• Safely and efficiently operate the store stockroom as you assist in the receiving of merchandise, maintain the stockroom to LEGO® Brand Retail standards, know and abide by all safety regulations and notify management of potential shortage situations
• Resolve customer issues and report challenging situations to manager
• Customer engagement
• Use of promotional materials, loyalty programs

Exceed our guests’ expectations through fun and meaningful interactions

• Ensure a signature experience for every guest that visits our LEGO® stores by greeting every guest in your location, performing all cash register functions and portraying a professional, gracious, friendly and engaging manner at all times (80%)
• Provide a clean, safe and visually stimulating environment by performing daily cleaning duties, maintaining store displays and learning and delivering LEGO® Brand Retail visual standards (10%)
• Safely and efficiently operate the store stockroom as you assist in the receiving of merchandise, maintain the stockroom to LEGO® Brand Retail standards, know and abide by all safety regulations and notify management of potential shortage situations (10%)

Deliver inspirational retail experiences built on LEGO Brand values

The LEGO® Group is a family-owned, international business and collaboration shapes everything we do. It’s all about a shared vision to launch inspiring products that will build the future of play. You’ll be part of a uniquely creative organization that gives you the freedom to make a real impact on our performance — and have fun while you’re doing it. LEGO® Brand Retail strives to foster relationships with our guests that transcend generations and are as timeless as the products we sell.

Do you have what it takes to inspire and develop the builders of tomorrow?

• Communicate effectively with team members and guests
• Process information/merchandise through the register system
• Work various hours, days, nights and weekends as business decides
• Freely access all areas of the store including sales floor, stock areas, register areas, and loading dock area
• Physical specifications Constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, depth perception, and the ability to adjust focus. Involves lifting at least 30 lbs.
• Provide availability for up to 25 hours per week, including at least one weekend day. Availability must span at least three days. Being scheduled for 25 hours is not required.

Join the LEGO Brand Retail Team!

Share our dedication to providing an active hands-on experience that encourages imagination and creativity through in-store play.

Compensation

The hourly wage for the position has a range of $17.25 - $18.75 , based on anticipated responsibilities, market benchmarks, and organizational constraints. The LEGO Group carefully considers a wide range of compensation factors, including but not limited to prior experience, skills, expertise, location, internal equity, and other considerations permitted by law. The comprehensive remuneration details, inclusive of any benefits, will be communicated upon finalization of the employment offer.

What’s in it for you?

• Family Care Leave - We offer enhanced paid leave options for those important times.
• Insurances - All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
• Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
• Colleague Discount - We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
• Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
• Your workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.