Retail Sales Associate

EZPAWN; Chicago (IL); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Free Health Insurance

401(k) with Company Match

Generous Paid Time Off

Holiday Pay

Store Discount

Job summary

EZPawn is hiring as a Retail Sales Associate / Retail Customer Service (Pawnbroker) in Chicago. You will grow through a 5‑week paid training, earn raises and promotions up to Pawnbroker, with a structured career path including lead roles and manager training.

Expect competitive pay based on experience, uncapped monthly bonus potential, and benefits such as health insurance and 401(k) with company match. Join a fast-paced retail team focused on service excellence.

Qualifications

• High school diploma or GED is required.
• Customer service, cashier or retail experience is preferred.
• Excellent communication and interpersonal skills are essential.
• Ability to multitask and work well both independently and in a team.
• Bilingual abilities are a plus.

Responsibilities

• Greet customers and assist with sales, loans, and pawn items.
• Process sales, loans, and extensions efficiently.
• Open and close store duties as assigned.
• Provide a friendly, respectful customer experience and handle transactions accurately.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Teamwork

Bilingual (EN/ES)

Education

High school diploma or GED

Job description

Address: 4824 S. Ashland Avenue Chicago, Illinois 60609Brand: EZPawnPay range is based on experience from $17.05/hr to $18.00/hrWe want you to join us for a career not a job. At EZCORP we are looking for Retail Sales Associate / Retail Customer Service Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, we will provide development and career paths to enhance your skills in a fun and fast paced environment that comes with competitive pay, generous bonus potential and great benefits!Urgently hiring immediately for Retail Sales Associate / Retail Customer Service (Pawnbroker)! Easily apply today!Working for EZCORP is not just a job; it is a career! We offer a structured career path to give you an opportunity to enhance your skills in a fun and fast-paced retail environment.Our Retail Sales Associate / Retail Customer Service (Pawnbroker) position offers competitive pay based on experience with an opportunity to quickly increase your pay and position!Start your career as a Trainee in our 5-week paid training program and earn a $.50 raise and promotion to Pawnbroker upon completion of the programContinue to grow your skills by entering our Pawnbroker Certification Program and earn an additional $1/hourExcel and explore opportunities to promote to the Lead Pawnbroker (Shift Leader) positionFollow the Career Path and apply for an Assistant Manager position which includes a 6-month training program to build the foundation to run your own storeIn addition to a great career, here are some of the other things we offer our Retail Sales Associate / Retail Customer Service (Pawnbroker):Free Health Insurance*Competitive WagesMonthly UNCAPPED Bonus Potential Paid on Store and Individual PerformanceGreat Working Hours – Better Than Traditional Retail401(k) with Company MatchGenerous Paid Time OffHoliday PayStore DiscountHere's what you can expect as a Retail Sales Associate / Retail Customer Service (Pawnbroker): This role will give you the opportunity to interact with customers daily, helping with sales and enjoying the give and take of coming to a mutually satisfying agreement regarding pawn items such as jewelry, electronics, musical instruments, and more. As part of our customer service team in our stores, you will provide a friendly, courteous, and respectful environment that continues to set us apart from the competition.Other Retail Sales Associate / Retail Customer Service (Pawnbroker): duties include, but are not limited to:Providing excellent customer service by greeting customers, interacting with customers in person and on the phoneProcessing sales, loans, and extensionsPerforming opening and closing store dutiesRequirements for the Retail Sales Associate / Retail Customer Service (Pawnbroker) role include:As a member of our customer service team you must be self-motivated with a positive and outgoing personality and a strong work ethic. Excelling at customer service and relationship building will take you far in your career with EZCORP. Additional requirements for the role include:High school diploma or GEDCustomer service, cashier, or retail experienceExcellent communication and interpersonal skillsWork well independently and as member of a teamAbility to multitaskAble to pass a criminal background check and drug test (performed after a conditional offer)Adhere to all Company policies, procedures, and regulationsKnowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plusSales background, a plusBilingual, a plusBe part of something bigger — EZCORP operates a diverse family of US brands, including EZPAWN, Value Pawn & Jewelry, Easy Pawn, USA Pawn, maX it Pawn, Premier Pawn, Cash Pawn, Max Pawn Luxury as well as many other regional brands, giving you the stability of a large organization with the community feel of a neighborhood business.*No cost for employee only medical insurance when selecting BlueCross BlueShield EPO Plan.