Retail Sales Associate

Macy's; Ballenger Creek (MD); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Merchandise discounts

401(k) match

Paid time off

Job summary

Macy's in Ballenger Creek is seeking a Retail Selling Flex Colleague dedicated to providing exceptional customer service and achieving sales goals. This role focuses on blending effective selling techniques with genuine hospitality, ensuring each customer has a memorable shopping experience.

The ideal candidate is flexible with their availability, excels in communication, and is driven to achieve daily sales targets.

Join Macy's to be part of a dynamic team while enjoying competitive pay and benefits, including merchandise discounts and insurance options.

Qualifications

• Flexible availability including nights and weekends.
• Effective communication skills with customers and co-workers.
• Ability to meet daily sales goals.

Responsibilities

• Blend selling with genuine hospitality to enhance shopping experiences.
• Maintain a clean and organized shopping space for customers.
• Engage with customers to build trust and foster loyalty.

Skills

Customer engagement

Sales performance

Team collaboration

Effective communication

Job description

Macy's is more than just a store. We're a story that has captured the hearts and minds of America for more than 160 years. A story about innovations and traditions, about inspiring stores and irresistible products, about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this a special place to work.

Job Overview

As a Retail Selling Flex Colleague, you blend selling that delivers results with genuine hospitality to create standout shopping experiences. You take the time to understand each customer’s needs, offering personalized recommendations and connecting them with the right products and services. Whether on the sales floor or in the fitting room, your warmth, product knowledge, and personal approach turn everyday visits into memorable moments. You stay focused on achieving selling goals by driving performance through customer engagement and smart selling behaviors. With every interaction, you build trust, meet sales targets, and inspire loyalty—making each visit both meaningful and successful.

This role goes far beyond just being a cashier

Here, the customer is at the heart of everything we do—every day, all day. If you’re passionate about selling, reaching goals, working as a team, and creating amazing experiences through genuine hospitality, this could be the perfect fit for you! You’ll also help keep the shopping space clean, organized, and inviting so every customer feels welcome the moment they walk in.

How our Selling Colleagues spend their day

• Begin each day energized and ready to make an impact. They wear their name badge with pride, greet teammates with a warm hello, and help ensure the sales floor is clean, organized, and prepared for customers.
• Review their sales goals, learn about new arrivals and top‑selling items, and stay up to date on current trends and promotions to engage, educate, and sell with confidence.
• Focus on the customer—offering a warm welcome, making eye contact, and creating friendly, personal conversations to build customer relationships.
• Maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, and supporting any needed merchandise moves.
• Finish strong—sharing the Loyalty program benefits, ensuring customers have all they need, and ending with a sincere thank‑you, often walking the package around and using the customer’s name.
• Support one another with honesty, care, and collaboration to better serve customers and communities.
• Pursue excellence—a journey of continuous improvement, pride in work, achievement of sales goals, and learning from each other to deliver individual and store results.

Flex Team Work Requirements

Minimum work requirements of 42 hours per quarter during the first three fiscal quarters (February–April, May–July, August–October). During the fourth fiscal quarter (November–January) you will be required to work a minimum of 60 hours during the quarter. Though you have an hours requirement by quarter, you are not required to pick up any shifts (although you may be assigned shifts during key days). The minimum number of hours may be subject to change, and a minimum number of weekend shifts may be required.

Who You Are

• Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
• Understand and communicate effectively with customers, co‑workers, and supervisors.
• Read and understand employment policies and safety rules/procedures in English.
• Be comfortable communicating and collaborating with customers and colleagues.
• Meet daily sales goal challenges.
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits.
• Enjoy meeting people, learning about them, and sharing information.
• Resourceful and eager to start a new venture and adapt to changing priorities; can work on your own but also thrive in team dynamics.
• Handle electronic devices with no problem.

Essential Physical Requirements

• Talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours and lifting at least 25 lbs.
• Stooping, kneeling, crouching, climbing ladders, and reaching above eye level.
• Requires close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment, cash register, and ability to process register transactions.

What We Can Offer You

• Dynamic, inclusive environment with competitive pay and benefits.
• Comprehensive health and wellness coverage and a 401(k) match.
• Paid time off and eight paid holidays.
• Continuous learning and leadership development.
• Community building through Colleague Resource Groups and volunteer opportunities.

Additional Benefits

• Merchandise discounts.
• Performance‑based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.
• Accessibility to full menu of benefits: here.
• Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.

About Us

This is a great time to join Macy's! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in‑style and on‑trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Equal Opportunity Employer

Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.

This job description is not all‑inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. This position may be eligible for performance‑based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.