Retail Sales Associate

EssilorLuxottica; Aspen (CO); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off/vacation

Various employee discounts

Job summary

EssilorLuxottica's Optical Shop of Aspen is seeking a Retail Sales Associate to provide exceptional customer service, know products, and meet sales targets in a luxury setting.

You will stay updated on trends, build client relationships, upsell and cross-sell, and support omnichannel experiences, including online and in-store services, while representing a premier eyewear brand in Aspen, CO.

Qualifications

• 2+ years of experience in retail sales, preferably in eyewear or luxury goods.
• Excellent communication and interpersonal skills with clients.
• Must be punctual and reliable; able to work flexible hours.
• Ability to stand for extended periods and lift up to 25 pounds.

Responsibilities

• Provide outstanding customer service to all clients and meet sales targets.
• Stay up-to-date on industry trends and product knowledge through training.
• Demonstrate in-depth knowledge of brand policies and add-on features.
• Build and maintain client relationships with follow-up communication.
• Upsell and cross-sell products to consistently exceed targets.
• Assist with minor adjustments and repairs, and keep store organized.
• Support omnichannel customer experiences across online and in-store channels.
• Navigate workload with a collaborative, team-oriented approach.

Skills

Retail sales

Customer service

Communication

Team player

Education

High school diploma or equivalent

Tools

POS system

Job description

Optical Shop of Aspen has quickly emerged as the leaders in distinctive eyewear. Our stylish boutiques showcase designs from the world’s fashion luminaries including exclusive and limited edition frames of the highest quality craftsmanship.

Optical Shop of Aspen is a luxury eyewear curator who seeks the most sought-after collections in the world. We are committed to excellence in service; our stylists and opticians assist customers in selecting that perfect frame.

Optical Shop of Aspen is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

JOB DESCRIPTION

GENERAL FUNCTION

The Retail Sales Associate will be responsible for providing exceptional customer service, building strong relationships with clients, and achieving sales targets. As an associate, you will be expected to possess an in-depth knowledge of our products, including the latest trends and styles, and provide personalized recommendations to our clientele.

MAJOR DUTIES AND RESPONSIBILITIES

• Provide outstanding customer service to all clients, ensuring their needs are met and their shopping experience is memorable.
• Stay up-to-date on industry trends and product knowledge, attending training sessions and workshops as required.
• Displays in-depth knowledge of the Brand, warranties and optical add-on features offered to all customers.
• Build and maintain relationships with clients, ensuring that their needs are met both in-store and through follow‑up communication.
• Consistently meet and exceed daily, weekly and monthly sales targets by upselling and cross‑selling products.
• Assist with minor adjustments and repairs.
• Maintain a clean, organized, and visually appealing store environment on both the sales floor and back of house areas.
• Provides omnichannel support by ensuring a seamless customer service experience among all platforms, including online and in‑store services.
• Understands and adheres to all brand policies and procedures.
• Perform other miscellaneous duties as assigned by management.

BASIC QUALIFICATIONS

• High school diploma or equivalent.
• 2+ years of experience in retail sales, preferably in the eyewear and/or luxury retail industry.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
• Must be punctual and reliable. Timeliness and dependability are essential.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Strong organizational skills and attention to detail, with the ability to multi‑task in a fast‑paced environment.
• Demonstrated ability to achieve sales targets and exceed customer expectations.
• A team‑player who is collaborative with others, is adaptable, supportive, respectful and open to feedback.
• Is a natural problem‑solver and analytical thinker, possesses the ability to identify issues, evaluate solutions and implement effective strategies to overcome challenges. Navigates through workload pressure with ease.
• Ability to stand for extended periods and lift up to 25 pounds.

PREFERRED QUALIFICATIONS

• Experience operating a POS system.
• Luxury sales or eyewear industry experience.

Pay Range:17.55 -26.32

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package.

Benefits may include

• health care
• retirement savings
• paid time off/vacation
• various employee discounts

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail]

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.