Retail Sales Associate

Columbia Sportswear; Asheville (NC); On-site; USD 16,531 - 24,796; Full time

Benefits offered by this job

Employee discounts

Flexible schedules

Wellness time off

EAP services

Advancement opportunities

Job summary

Columbia Sportswear is seeking a Retail Associate in Asheville, NC to welcome customers, answer questions, recommend products, and create an engaging in-store experience reflecting the Columbia brand.

Use POS and inventory systems, handle transactions, restock displays, and maintain store standards. Flexible schedule and a positive, customer-focused approach are essential in this dynamic retail environment.

Qualifications

• HS diploma or GED preferred.
• 2 years retail experience or less.
• Experience using POS systems and inventory software.

Responsibilities

• Provide exceptional customer service and product recommendations.
• Process sales, returns, and loyalty transactions accurately.
• Maintain visual merchandising, store cleanliness and safety.
• Assist with stock replenishment and product flow.

Skills

POS systems

Inventory software

Customer service

Age 16+

Education

High School Diploma or GED preferred

Job description

Overview

• $15 per hour
• Hiring 16+ years old
• Flexible work schedules with opportunities for advancement
• Wellness time off to support your health and wellness journey
• Employee discounts from all our brands including Columbia, prAna, Sorel, and Mountain Hardwear
• Employee Assistance Programs (EAP) provide access to free mental health services, financial services, discounts on fitness programs, and more
• Fun, engaging, energetic team focused on helping you grow

About the Position

With over 430 retail stores worldwide, our associates are essential to our business. From ensuring product availability on the sales floor to creating eye-catching visual displays to addressing customer inquiries to running an efficient checkout process, our associates create memorable customer experiences while supporting Columbia Sportswear Company's mission of "Connecting Active People with Their Passions."

As a Retail Associate, you serve as a brand ambassador and ensure exceptional in-store experiences through positive customer interaction. You will apply problem-solving and sales abilities to answer customer questions and make compelling product recommendations while supporting Columbia Sportswear Company's values to enhance customer service and teamwork.

How You'll Make a Difference

• Provide exceptional customer service by responding to consumer questions or issues regarding product features, benefits, and availability; engage with consumers to understand their needs and preferences (e.g., demonstrate and explain merchandise, make suggestions on suitable options for consumers, etc.).
• Maintain store standards for visual merchandising, cleanliness, and safety; retrieve merchandise from the sales floor, stock room, or other inventory locations.
• Perform all required cash register transactions (e.g., sales, returns, exchanges, connecting consumer to loyalty program) efficiently and accurately.
• Contribute to store profitability by receiving, handling, replenishing, and processing incoming and outgoing product flow in the stores accurately and efficiently.

Qualifications

• No specific education required (High School Diploma or GED preferred)
• 2 years of experience in a position or specialization (or less)
• Skill operating Inventory and Point of Sales (POS) systems, and various other retail software tools
• 16 years of age or older

Job Conditions

• Frequently in an active environment that may be physical or strenuous (frequently adjusting/moving items weighing up to 40 lbs.) and may involve exposure to dust and noise
• Occasionally requires the ability to work in another location
• Ability to communicate clearly with others
• Availability to work a flexible retail schedule, which may change seasonally and in response to location-specific business trends or forecasts

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.

Equal Opportunity

Columbia Sportswear Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Columbia Sportswear is committed to working with and providing reasonable accommodation for individuals with disabilities.

If you need reasonable accommodation because of a disability for any part of the employment process, please notify your recruiter. If you need an accommodation/adjustment to successfully complete and submit your application, please reach out to [e-mail] with the Subject: Applicant Assistance Requested.