Retail Regional Sales Manager - MetroWest, MA

M&T Bank; Worcester (MA); On-site; USD 142,000 - 236,000; Full time

Job summary

M&T Bank in Worcester, MA is seeking a Regional Retail Bank Manager to lead a multi-branch team of 15–18 branches and 100–150 branch sales staff. You will drive operations, financial results, and strategic direction for the region, while coaching Branch Managers to grow sales and develop their teams.

You will partner with bank-wide teams, support business partners, participate in community initiatives, and ensure compliance with bank policies.

Qualifications

• Bachelor’s degree required with 7+ years sales experience or 11 years combined education/work experience with 7+ years sales experience.
• Minimum 4 years of proven sales management experience.
• Strong knowledge of financial services products.
• Excellent verbal and written communication skills.
• Self-motivated and well-organized with strong interpersonal skills.

Responsibilities

• Lead a geographic region of the retail branch network including operations and financial results.
• Develop and coach Branch Managers and branch staff.
• Set strategic direction for Retail Bank and growth in customer sales across Bank products.
• Collaborate with regional and area sales managers and business partners to achieve sales goals.
• Represent the Bank in community and internal committees and ensure compliance with policies.

Skills

Sales leadership

Verbal & written communication

Interpersonal skills

Organizational skills

Education

Bachelor’s degree

11 years higher education & work experience alternative

Tools

PC proficiency

Job description

Overview:

This position leads and manages a retail sales and operations team comprised of approximately 15-18 branches and 100-150 branch sales people for a specific region. The position is responsible for all area activity, operating, financial results (including growing regional retail consumer profitability) and strategic direction.

Primary Responsibilities:

Responsible for leading a major geographic region of the retail branch network to include all operations, financial results, and strategic direction.

Build and enhance Branch Manager team through developmental plans and consistent coaching, training and feedback.

Work with a Bank-wide team of Regional and Area Sales Managers to set strategic direction for the Retail Bank focusing on employee commitment, strategies for customer growth and retention and increasing sales levels of all Bank products.

Develop ability of Branch Managers to coach/develop their branch personnel, lead the sales process and execute small business banking sales activities.

Support key business partners (i.e., M&T Investment Group, Business Banking, Cash Management, M&T Mortgage Corp) to facilitate successful branch partnerships and achieve shared sales goals.

Participate in Bank-wide strategic planning committees by representing the entire branch network. Provide committee updates to the senior retail management team as direction and Bank-wide change is developed.

Serve as active member in the local community and represent the Bank at various community functions.

Assist in maximizing the efficiency of the retail distribution network. Participate in implementation and management of branch sales incentive program.

Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.

Promote an environment that supports belonging and reflects the M&T Bank brand.

Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

Complete other related duties as assigned.

Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.

Scope of Responsibilities:

This position has strategic responsibility for both short and long term objectives and is responsible for managing a significant segment of the retail branch’s business.

The position is typically responsible for 100-150 employees comprising of 15 – 18 branches.

Supervisory/ Managerial Responsibilities:

This position is responsible for over 100 employees.

Education and Experience Required:

Bachelor’s degree and a minimum of 7 years’ sales experience OR in lieu of a degree, a combined 11 years’ higher education and work experience, including a minimum of 7 years’ sales experience.

Minimum of 4 years’ proven sales management experience.

Demonstrated sales/business development experience and success.

Strong financial services product knowledge.

Proficiency with personal computers as well as pertinent software packages.

Excellent verbal and written communication skills.

Self-motivated, well-organized individual.

Strong interpersonal skills to build and maintain business partner relationships within and outside organization.

Ability to function professionally at many different levels (clients, management and peers).

Education and Experience Preferred:

Minimum of 7 years’ retail branch sales experience.

Minimum of 4 years’ proven retail branch sales management experience.

Thorough knowledge of the Bank’s policies, products and services.

Physical Requirements:

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $141,800.00 - $236,400.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Worcester, Massachusetts, United States of America