Retail Regional Manager - Baltimore/Lancaster, PA

Consumer-Cellular; Lancaster (Lancaster County); On-site; USD 110,000 - 165,000; Full time

Benefits offered by this job

Medical insurance

401(k) matching

Paid time off

Life insurance

Employee rewards program

Job summary

Consumer Cellular seeks a Retail Regional Manager to lead 8–12 stores in the Baltimore/Lancaster region. You will hire, train and coach store managers, drive sales, and ensure excellent customer service and store operations.

The role requires strong leadership, travel up to 50%, and a focus on performance management to enhance regional results and customer experiences.

Qualifications

• Bachelor’s degree is preferred.
• 5–7 years in training, sales or account management with 3+ years in retail management.
• Strong leadership and communication skills required.

Responsibilities

• Oversee 8–12 store locations within the region.
• Hire, train and manage Store Managers and sales staff.
• Drive sales performance and customer satisfaction through coaching.
• Maintain relationships with field and home office leadership.
• Ensure store operations, scheduling and inventory control.

Skills

Multi-Unit Retail

Staffing management

Sales coaching

Customer engagement

MS Office

Education

Bachelor’s Degree in Business

Tools

MS Office

Job description

Job Description - Retail Regional Manager - Baltimore/Lancaster, PA (260827)

Retail Regional Manager - Baltimore/Lancaster, PA ( 260827 )

Our Commitment to You
At Consumer Cellular, recruiting is human. Every application is reviewed by a real member of our Talent Acquisition team because we believe the people behind the résumé matter just as much as what's on it.
All official communication from Consumer Cellular will come from a @consumercellular.com email address or through our verified texting platform, which will only be used to schedule interviews. We will never ask for personal and financial information during the recruiting process. If you receive outreach that doesn't match these criteria, please do not engage and feel free to verify directly at [e-mail].

Job Summary
The Retail Regional Manager role requires meeting and exceeding field expectations with overall region responsibility for store effectiveness and customer satisfaction. In order to do their jobs effectively, the Regional Manager must have excellent customer service skills, ability to identify, hire, train and manage talent and the ability to lead and develop others. Regional Manager’s must have strong performance management and coaching skills allowing ongoing development of their retail team. The Retail Regional Manager will oversee 8-12 CCI Retail Store locations and will be the direct supervisor for all CCI Retail Store Managers within their assigned Region.

Essential Functions

• Manages all aspects of in-store execution within assigned market, including but not limited to: staffing of retail locations, retail shift scheduling and hours completion, active customer engagement, sales, merchandising, and inventory management.
• Establishes and maintains critical relationships with field and home office leadership.
• Ensures and promotes strong relationships with the field team and program leadership to ensure communication continuity and adoption of all directives.
• Manages and delivers required sales productivity and guest experience through rep performance management and engagement via 1 on 1 coaching.
• Ensures employee satisfaction through progressive employee engagement.
• Interviews and hires high quality full and part time Store Managers, Assistant Store Managers and Sales Associates.
• Manages attrition through key performance indicators.
• Manages performance in market to achieve all sales and customer service objectives.

Supervisory or Management Responsibility/Decision Making Level

• Works collaboratively with field sales leadership to achieve all company objectives.
• Provides regular reports to senior leadership.
• Participates in and completes all required sales training personally and ensures all employees in market are fully trained at all times.
• Provides feedback on current store performance, derives plan of action for future progress, and ensures execution to that plan.
• Provides responsibility for distribution, tracking and retention of all team resources.
• Identifies trends and opportunities and utilizes for continuous sales and experience improvement.
• Responsible for all hiring, training, and performance management of store managers within market.
• Makes all hiring and termination decisions in collaboration with HR.
• Directly coaches and trains store management and sales representatives within market.
• Directly responsible for all retail operations within the assigned market.

Minimum Education and/or Experience

• Bachelor’s Degree in Business preferred.
• 5-7 years training, sales, account management or related experience and 3+ years of retail management experience required.

Requisite Abilities and/or Skills

• Multi-Unit Specialty Retail management experience required.
• Proven record as a leader and multi-unit manager.
• Excellent communication skills both verbal and written.
• High level of business acumen.
• Proven ability to train and develop subordinates.
• Flexibility to work weekends and travel when required.
• Ability to incent and drive sales reps to perform and deliver company expectations.
• Must be proficient in all MS Office suite of products; Word, Excel, PowerPoint.

Additional Job Requirements

• Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing and moving items.
• Requires the ability to move around the store, assist customers and maneuver merchandise when necessary.

About Consumer Cellular
Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50+. An approved wireless partner of AARP, Consumer Cellular is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top-rated, 100% U.S. based customer support. Based in Scottsdale, AZ, with 3,000 employees in company locations throughout the U.S., Consumer Cellular has earned recognition as the most awarded wireless brand for customer service. The company has been honored as #1 in customer service in its industry numerous times and, in 2024, ranked #1 in network coverage and customer satisfaction among wireless carriers by American Customer Satisfaction Index (ACSI) . Additionally, the company has been featured 12 times on the Inc. 5000 list of the fastest-growing privately held U.S. companies. Consumer Cellular phones, devices and plans are available nationwide through our company-owned neighborhood stores, online at ConsumerCellular.com , by telephone at [phone], and at leading retailers including Walmart. Connect with Consumer Cellular on Facebook , Instagram , and Youtube . for tutorials, features, applications, and company news.

Pay & Benefits Data

• Minimum Salary: $110,250
• Maximum Salary: $164,850

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Our Talent Acquisition team are able to answer any additional questions you may have as you move through the selection process. As part of our Total Rewards package, Consumer Cellular, Inc. offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, and emotional wellbeing.

• Competitive base pay with potential for shift differential, overtime and bonus pay
• Medical insurance (98% company-paid for full-time employee only coverage)
• Dental and Vision insurance (100% company-paid for full-time employee only coverage)
• 401(k) company match of 100% up to 6% of your pay
• Discounted Consumer Cellular wireless phone plan for employees
• Paid Time Off (PTO) available following a 30-day waiting period*
• 6 company-paid holidays plus 16 hours of floating holiday accrual per year
• Flexible Spending Accounts (FSA) for health care and dependent care expenses
• Life and AD&D insurance equal to 1x your annual earnings (100% company-paid)
• Long-Term Disability insurance (100% company-paid)
• Employee Assistance Program (100% company-paid)
• Employee rewards program

*Accrue up to 40 hours in 1st year for hourly positions and up to 120 hours for salaried positions.

Pre-employment background check and drug screen is required.

Primary Location

United States-Pennsylvania-Lancaster

Job

Retail Management

Schedule

Full-time

Travel

Yes, 50 % of the Time

Job Posting

Oct 12, 2026

Unposting Date

Oct 18, 2026

Consumer Cellular is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information or any status/classification deemed illegal to consider under local, state or federal law. Consumer Cellular is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail] .