Retail Receptionist

Visionworks of America, Inc.; Georgetown (KY); On-site; USD 13,707 - 18,156; Full time

Job summary

Visionworks of America, Inc. in Georgetown, KY is seeking a Front Desk Associate to greet customers, schedule appointments, verify insurance, and maintain accurate patient records under the optometrist's supervision.

The role involves preliminary testing data collection, medical coding support, and clear communication with patients. Prior optical experience is preferred; HS diploma or GED is required; ability to work in a dynamic front desk environment and manage multiple tasks.

Qualifications

• One year of experience, optical preferred.
• HS diploma, GED or 1-5 years of equivalent related job experience

Responsibilities

• Medical coding, Insurance research, and billing.
• Greet and assist customers. Schedule appointments according to the Resources Scheduling guidelines. Answer the phone, answer patients’ questions, check patients in and out, collect payments, monitor and perform other front desk tasks as needed.
• Perform preliminary testing data collection as directed.
• Maintain complete and accurate patient records.
• Call for insurance preauthorization. Follow up on hold authorizations.
• Clean and maintain the reception area.
• Offer current promotions and pricing guidelines to customers. Discuss benefits and features of the discount club card with customers.
• Maintain outside and internal Doctor Referral log for medical patients.
• Offer current promotions and starting prices to customers

Education

HS diploma, GED or 1-5 years of equivalent related job experience

Job description

Store 595, Cherry Blossom, Georgetown, Kentucky, United States of America

Job Description

Posted Monday, July 27, 2026 at 5:00 AM

Summary:

Greet and assist customers. Schedule appointments, verify insurance coverage, maintain accurate patient records, and assist with preliminary testing under the Optometrist’s supervision.

Pay Class and Pay Rate

Pay Class: Full Time

Pay Rate: $9.95 - 13.18 / hr

Job Responsibilities

1. 1. Medical coding, Insurance research, and billing.
2. 2. Greet and assist customers. Schedule appointments according to the Resources Scheduling guidelines. Answer the phone, answer patients’ questions, check patients in and out, collect payments, monitor and perform other front desk tasks as needed.
3. 3. Perform preliminary testing data collection as directed.
4. 4. Maintain complete and accurate patient records.
5. 5. Call for insurance preauthorization. Follow up on hold authorizations.
6. 6. Clean and maintain the reception area.
7. 7. Offer current promotions and pricing guidelines to customers. Discuss benefits and features of the discount club card with customers.
8. 8. Maintain outside and internal Doctor Referral log for medical patients.
9. 9. Offer current promotions and starting prices to customers

Experience/Education:

One year of experience, optical preferred.

HS diploma, GED or 1-5 years of equivalent related job experience

Mental/Physical Requirements:

• Work changing schedules to meet business demands
• Strong organizational skills
• Speak clearly and effectively
• Calculate and manipulate numbers/data
• Problem solving/reasoning
• Work under stress with interruptions and deadlines
• Follow procedures and instructions
• Use computer effectively and view computer screen
• Exhibit empathy in all interactions
• Bend and stoop continuously
• Reach above shoulder continuously

Training Requirements:

• Cross training in all departments as needed

Essential Responsibilities related to Physical Demands/Work Environment:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the associate is required to stand, use hands and fingers to handle, feel, pick or pinch, and talk or hear most of the time. The associate is occasionally required to stand, walk, and reach with hands and arms. The associate must frequently lift and/or move up to 20 pounds. The noise level in this location is moderate (use of computers, printers and machines ).

Activity

Amount of Time

None

Under 1/3

1/3 to 2/3

Over 2/3

Stand

X

Walk

X

Sit

X

Use hands to touch, handle, or feel

X

Reach with Hands and Arms

X

Climb or balance

Stoop, kneel, crouch, or crawl

Talk or hear

X

Essential Responsibilities related to Behavioral Characteristics:

• Must be detail orientated and well organized.
• Must be able to communicate clearly and effectively with other associates and clients.
• Must be energetic and self-motivated.
• Must be a team player.
• Must be able to problem solve.
• Ability to work onsite and participate in interactive onsite meetings on a regular and predictable basis.
• Ability to initiate immediate interaction, coordination and collaboration with team members, clients, customers etc.

HIPAA & Security Requirements

All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all times . As a result, Associates must explicitly adhere to all data security guidelines established within the Company’s Privacy & Security Training Program.

For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment.

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

The specific statements shown in each section of this description are not intended to be all-inclusive . They represent typical elements and criteria considered necessary to perform the job successfully. As required by changing business needs, complete additional essential responsibilities as identified and assigned.

Store 595, Cherry Blossom, Georgetown, Kentucky, United States of America