Retail Production Team Lead

Goodwill Industries of Middle Tennessee, Inc.; Shelbyville (TN); Sur place; USD 34 000 - 48 000; Plein temps

Avantages offerts par ce poste

Forklift certification

Career development

Résumé du poste

Goodwill Industries of Middle Tennessee, Inc. in Shelbyville is seeking a Retail Production Team Lead to oversee backroom operations, donation intake, processing, sorting, and pricing to support store readiness and sales performance.

You will lead a hands-on team, ensure safety, quality, and compliance with processing guidelines, and coach staff to meet production goals while upholding donor service standards.

Qualifications

• High school diploma or equivalent required.
• Associate degree in business, logistics, or related field preferred.
• Experience in production, warehouse, or retail/logistics environments (1–2 years).
• Strong communication and organizational skills; ability to lead a diverse team.

Responsabilités

• Lead daily backroom production operations, including donation intake, sorting, processing, pricing, and material handling.
• Provide hands-on leadership to backroom staff to meet production goals and quotas.
• Monitor workflow and productivity; ensure efficient movement from intake to production.
• Enforce quality control, accurate sorting, proper pricing, and compliance with processing guidelines.
• Safeguard donated goods and uphold donor experience through respectful handling.
• Train, coach, and develop backroom team on procedures, safety, and standards.
• Support opening/closing activities and maintain backroom readiness.
• Coordinate movement of processed goods to the sales floor; address hazards and safety concerns.
• Ensure adherence to organizational policies, loss prevention, and public protection requirements.
• Perform other duties to support store operations and leadership priorities.

Connaissances

Leadership

Communication

Multitasking

Donor service

Safety awareness

Problem solving

Staff development

Formation

High School Diploma

Associate degree preferred

Outils

Outlook

Excel

Word

Description du poste

Job LocationShelbyvilleJob Summary:This role exists to lead and manage backroom operations in support of the store leadership team by ensuring production goals and quotas are consistently met while maintaining cleanliness, safety, quality, and processing standards. The Retail Production Team Lead provides hands on leadership to all backroom staff, overseeing donation intake, processing, sorting, pricing, and material handling activities. This role ensures donations are safeguarded, donor experience expectations are upheld, and backroom operations run efficiently and compliantly, directly supporting store readiness, sales performance, and mission impact.Guided by our Mission of Changing Lives through Education, Training and Employment, this role helps ensure every interaction contributes to the impact we make in the community. This position promotes a work environment grounded in our TRUE Core Values of Teamwork, Respect, Uprightness, and Empowerment.Job DescriptionEssential FunctionsBackroom & Production OperationsLead daily backroom production operations, including donation intake, sorting, processing, pricing, and material handling.Provide hands‑on leadership to all backroom staff to ensure production goals, quotas, and processing expectations are consistently met.Monitor daily workflow and productivity to support efficient movement of donated goods from intake through production.Ensure quality control standards are followed, including accurate sorting, proper pricing, and compliance with processing guidelines and CPSC requirements.Safeguard all donated goods to prevent loss, damage, or misuse throughout the production process.Reinforce donor experience expectations by ensuring respectful, timely, and professional handling of all donations.Train, onboard, coach, and develop backroom team members on production processes, quality standards, safety requirements, and daily operational expectations.Operational, Safety, and Compliance SupportSupport assigned opening and closing activities specific to backroom operations, ensuring production readiness and operational continuity.Coordinate the timely movement of processed goods from the backroom to the sales floor in alignment with store priorities and operational plans.Maintain backroom safety and cleanliness by enforcing safety protocols, monitoring workspaces, and proactively addressing hazards to support efficient operations.Identify and communicate maintenance needs, equipment issues, or operational barriers that could impact production flow, safety, or efficiency.Support operational excellence by ensuring consistent execution of organizational policies, loss prevention practices, and public protection requirements related to backroom operations.Follow all Goodwill operational guidelines and CPSC requirements applicable to donation processing and material handling.Perform other duties as assigned to support overall store operations, operational effectiveness, and leadership priorities.Minimum QualificationsRequired SkillsEducationHigh School Diploma or equivalent required.Associate’s degree in business, Logistics, Supply Chain, Management, Retail Operations, or a related field preferred.ExperienceOne to two years of previous experience in production, warehouse, retail, or logistics environments required.Knowledge and SkillsExcellent oral and written communication skills.Strong organizational skills with the ability to manage multiple priorities and maintain accuracy in a fast-paced environment.Ability to learn and apply new processes, systems, equipment, and operational procedures.Ability to lead and motivate a diverse team while promoting a positive, inclusive work culture grounded in our Mission and TRUE Core Values.Ability to provide strong donor service, ensuring safe, friendly, and efficient interactions at the Donor Door.Ability to interpret and meet production metrics, KPIs, and performance goals.Ability to identify quality standards, classify goods accurately, and ensure compliance with CPSC and public protection requirements.Working knowledge of basic computer applications, including Outlook, Word, Excel, and online product research.Ability to train, coach, and develop team members in operational procedures and production standards.Ability to stand, walk, and move throughout the store during assigned shifts.Ability to work a flexible schedule, including weekends and holidays.Ability to operate a forklift (Must obtain forklift certification. Training and certification are provided by the organization.)Preferred Education / Experience / Knowledge & Skills / Certifications & LicenseAssociate’s degree or completion of related retail management coursework.Experience in fast-paced, high-volume operations.Prior retail, nonprofit, or mission-based organization experience preferred.Experience supporting or working alongside eCommerce operations is a plus.Previous experience supervising, training, coaching, or developing staff strongly preferred.Bilingual language skills.This role requires flexibility to support both morning and evening shifts, including weekend coverage, to meet store operating needs.