RETAIL PRODUCTION MANAGER

Goodwill Industries of Southern New Jersey and Phi; Ewing Township (NJ); Presencial; USD 27.000 - 32.000; Tempo integral

Benefícios oferecidos por esta vaga

Medical insurance

Prescription coverage

Dental insurance

Vision insurance

Life insurance

PTO/Holidays

Discounts

Resumo da vaga

Goodwill Industries of Southern New Jersey and Phi is seeking a Production Manager at the Ewing, NJ location to lead the back production area and drive set production and sales goals. You will oversee daily production, lead a team of Retail Merchandise Processors, and uphold exceptional customer service aligned with the Goodwill brand.

The role requires managing store operations, mentoring staff, and ensuring compliance with policies while coordinating with the Store Manager to optimize product

Qualificações

• Drive Results by setting milestones and checkpoints to meet revenue and operating goals.
• Leadership to motivate a high-performing team and drive store performance.
• Communicate ideas clearly across functions and build collaboration.
• Exceed customer expectations by understanding customer needs and delivering service excellence.
• Self-motivation and initiative to improve store operations and performance.
• Decision-making under pressure with a focus on profitability and efficiency.
• Talent acquisition and retention to build a strong, diverse workforce.
• Integrity and reliability in daily operations and leadership responsibilities.

Responsabilidades

• Follow all Goodwill policies and safety procedures; maintain professional etiquette.
• Execute retail operations plan to meet growth, profit, revenue and production goals for the store.
• Manage day-to-day operations, including staffing, customer needs, and opening/closing.
• Coordinate with Store Manager to analyze product generation and monitor donations flow for budgeting.
• Make day-to-day decisions within your area to ensure smooth operations.
• Record production data daily and monitor KPIs to drive performance.
• Ensure compliance with Loss Prevention and Safety policies; implement changes as needed.
• Interview, hire, and develop top talent; manage performance of subordinates.
• Coordinate with other Goodwill divisions as required.
• Maintain a clean appearance and wear the issued uniform; ensure regular attendance.

Conhecimentos

Drive Results

Leadership

Communicate Effectively

Exceed Customer Expectations

Self-motivated

Solution oriented

Strong work ethic

Influencing & negotiation

Decision making

Talent acquisition

Diversity awareness

Honesty & Integrity

Reliability

Enthusiastic

Accuracy

English communication

Ferramentas

Microsoft Office

Descrição da vaga

Job Details

Location: Ewing Store - Ewing, NJ 08638

Position Type: Full Time

Salary Range: $19.32 - $23.44 Hourly

Travel Percentage: None

The Production Manager is responsible for the oversight, leadership, and achievement for the back production area and obtaining set production and sales goals. The Production Manager directs all aspects of daily production, leading the team and driving the business. Key responsibilities include building, leading and retaining motivated high performing teams through effective leadership of Retail Merchandise Processors. The Production Manager maintains standards of excellent customer service, delivering customer service with respect, dignity and building loyalty to the Goodwill brand. The position is a member of the Retail Team.

Specific Duties

• Follow all Goodwill policies and safety procedures. Must possess professional etiquette.
• Executes retail operations plan to achieve required targeted growth in daily, monthly, quarterly and yearly goals for profit, revenue, and production for a Retail Store location.
• Maintains the day to day operations of the store, including managing and meeting employee and customer needs and opening and closing of retail store.
• Coordinates with the Store Manager to analyze and develop innovative cost effective product generation; monitors product levels daily to achieve bottom line sales budget against targets. The Production Manager must also be able to identify where donations originate from when processing.
• Makes decisions on matters relating to the day to day retail operation within his/her defined work area.
• Records production data on a daily basis.
• Ensures that the store complies with all policies and procedures relating to Loss Prevention and Safety; influences any changes necessary to meet statutory requirements, ensuring minimum risk to staff members and the business.
• Interviews, hires, and identifies top talent; proactively manages and reviews the performance and progress of subordinates.
• Coordinates with various Goodwill Divisions.
• Must maintain a clean and neat personal appearance at all times. Must wear company issued uniform.
• Regular attendance is required.
• All other essential duties as assigned.

Benefits Overview

• Benefit eligibility is tied to whether you are a full-time employee or part-time employee.
• Full-time employees, after satisfying the new hire waiting period, are eligible for Medical, Prescription, Dental, Vision, Life, Accidental Death & Dismemberment, Short-Term Disability, Long-Term Disability, PTO/Holidays, Discounts, Credit Union, Voluntary Benefits, and Mylo.
• Part-time employees scheduled to work between 30 and 37.5 hours per week, after satisfying the new hire waiting period, are eligible for Medical, Prescription, PTO, Discounts, Credit Union, Voluntary Benefits, and Mylo.
• Part-time employees scheduled to work less than 30 hours per week, after satisfying the new hire waiting period, are eligible for PTO, Discounts, Credit Union, Voluntary Benefits, and Mylo.

Qualifications

• Drive Results Devising ways to effectively execute plans by establishing milestones and checkpoints for driving projects and business initiatives to completion, leading to a standard of excellence and meeting all revenue and operating income goals to fulfill Goodwills mission.
• Leadership Ability to lead effectively in a demanding, fast paced, team environment. Possess the ability to motivate others to achieve. Collaborative team player able to partner with others to achieve business outcomes; concerns with the teams success as well as individual performance.
• Communicate Effectively Communicating ideas and information effectively, whether verbal, written, or electronically, across differing organization functions. Using a style of communication that is appropriate to the situation and people being addressed. This includes strong active listening. Fostering collaboration at every level of the organization.
• Exceed Customer Expectations Identifying customer and/or internal partner requirements and expectations as standards to be surpassed; making decisions and taking actions that demonstrate a will to win in the marketplace.
• Demonstrate ability to be self-motivated and take initiative.
• Solution orientated, decisive by nature.
• Strong work ethic with good attention to detail.
• Influencing and negotiation skills.
• Make Sound and Timely Decisions Using knowledge and experience to make sound decisions that will impact business goals and strategies; creates an environment where other Leaders and/or Team Members are empowered to make decisions.
• Apply Business and Financial Reasoning Commercially sound with a good understanding of profit and loss accounting and the influence of operating factors (e.g. volume vs. price). Understanding how the financial performance of ones business unit contributes to the success (or failure) of the overall organizational mission, We put People to Work.
• Acquire and Retain Top Talent Creating the highest quality workforce by ensuring talent acquisition and talent management processes focus on attracting, hiring, developing, promoting, and retaining high performers, thus ensuring Goodwill becomes a best in class organization.
• Value and Respect Diversity Interacting sensitively with others and within teams; acknowledging the feelings and responding to the concerns of Leaders and/or Team Members; and recognizing the potential contributions of all Leaders and/or Team Members.
• Honesty/Integrity Ability to be truthful and be seen as credible in the workplace.
• Reliability The trait of being dependable and trustworthy.
• Enthusiastic Ability to bring energy to the performance of a task.
• Accuracy Ability to perform work accurately and thoroughly.
• Ability to communicate and understand instructions, both verbal and written, in English.
• Must be able to work a flexible schedule on short notice, including night, weekends and occasionally long hours.
• Must have valid drivers license in good standing.

Physical Demands and Work Environment

• Ability to be flexible and assist other areas of the store when needed.
• Vision corrected to within normal limits.
• Ability to function in a hectic work environment with occasional periods of high stress.

Education / Experience

High School or GED equivalent required. Two (2) years work experience in retail management, preferably thrift. One (1) year of customer service or public contact experience required. Proficient in Microsoft Office Suite.