Retail Production Associate

Goodwill Industries of Middle Tennessee, Inc.; Spring Hill (TN); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Health and Prescription Insurance

403(b) Retirement Plan

Paid Vacation, Holiday, & Sick Leave

Paid Bereavement Leave

Employee Assistance Program

Job summary

Goodwill Industries of Middle Tennessee, Inc. is seeking a Retail Production Associate to support efficient store operations by preparing donated Softline and Hardline merchandise through sorting, pricing, and production activities.

You will work under supervision to meet quota-driven production goals while maintaining high standards of quality, accuracy, and safety. The role supports backroom operations and ensures merchandise is ready for the sales floor throughout the day.

Qualifications

• Education: High School Diploma or equivalent preferred.
• Experience in retail, production, warehouse, or customer-facing roles preferred.
• Knowledge and Skills: follow production processes, safety guidelines, and maintain accuracy.

Responsibilities

• Sort, tag, price and prepare donated merchandise to established standards.
• Operate within quota-driven production, ensuring quality is the priority.
• Follow safety guidelines and report hazards or issues to leadership.
• Support opening/closing routines and coordinate movement between production areas.

Skills

Attention to detail

Quality control

Safety awareness

Teamwork

Flexible schedule

Education

High school diploma

Tools

Pricing tools

POS systems

Job description

Job Location

Spring Hill

Job Summary

The Retail Production Associate supports efficient store operations by preparing donated Softline and Hardline merchandise through accurate sorting, pricing, and production activities during assigned shifts. This role focuses on meeting quota driven production expectations while maintaining the highest standards of quality, accuracy, and safety, following established processes aligned with Goodwill's mission of Changing Lives through Education, Training, and Employment. Under the direction of store management, this role focuses on consistent task completion and quality first production, supporting backroom and production operations to ensure merchandise is processed accurately, efficiently, and ready for the sales floor throughout the day, grounded in Goodwill's values of Teamwork, Respect, Uprightness, and Empowerment.

Essential Functions

Production & Merchandise Preparation

Support the delivery of efficient, high-quality production output during assigned shifts by helping maintain a clean, organized, and safe production environment. Accurately sort, tag, price, and prepare donated Softline and Hardline merchandise according to established production and quality standards. Work in a quota-driven production environment, consistently meeting productivity expectations while maintaining quality as the top priority. Use approved pricing tools or point-of-sale (POS) systems to ensure accurate and consistent pricing. Prepare merchandise to be shop-ready, ensuring accuracy, presentation, and compliance with established guidelines. Maintain organization, cleanliness, and safety across all production and backroom areas to support efficient workflow. Support store readiness by ensuring merchandise is processed accurately and available for timely placement on the sales floor.

Production Operations & Daily Workflow

Complete assigned production tasks to support overall store readiness, sales, and inventory flow throughout the shift. Support opening and closing routines related to production and backroom operations to ensure consistent daily readiness. Assist with material movement, staging, and coordination between production, backroom, and sales floor areas as directed by store leadership.

Compliance, Safety & Operational Standards

Follow all company policies, safety guidelines, and operational procedures during assigned shifts. Practice safe work behaviors, including proper lifting techniques and use of equipment and tools. Report hazards, injuries, equipment concerns, or quality issues to store leadership promptly. Follow production standards, pricing integrity, and merchandise handling procedures to support a safe, compliant, and high-quality operation.

Schedule & Flexibility

Maintain a flexible schedule, including evenings, weekends, and holidays. Perform other duties as assigned to support overall store operations.

Minimum Qualifications

Required Skills

• Education: High School Diploma or equivalent preferred.
• Experience: Previous experience in retail, production, warehouse, or customer-facing roles preferred, but not required.
• Knowledge and Skills:
  • Ability to follow established production processes, procedures, and safety guidelines with consistency and attention to detail.
  • Ability to work accurately in a quota-driven environment where quality is the top priority.
  • Strong attention to detail for accurate sorting, pricing, and preparation of Softline and Hardline merchandise.
  • Ability to remain focused while performing repetitive production tasks in a fast-paced environment.
  • Ability to stand, walk, bend, lift, and move items as required in a production and retail setting.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.

Preferred Education / Experience / Knowledge & Skills / Certifications & License

• High school diploma or equivalent preferred.
• Previous experience working in quota-driven or manufacturing-style production environments preferred.
• Experience working in fast-paced, high-volume environments with productivity expectations preferred.
• Prior nonprofit or mission-based retail experience is a plus.
• Experience using pricing tools, point-of-sale (POS) systems, or handling transactions preferred.
• Experience with task-based, repetitive work requiring consistency, accuracy, and quality control preferred.
• Bilingual language skills are preferred.

Company Mission

Goodwill Industries of Middle Tennessee's mission is to change lives through education, training, and employment.

Full-Time Benefits

• Health and Prescription Insurance
• 403(b) Retirement Plan
• Paid Vacation, Holiday, & Sick Leave
• Paid Bereavement Leave
• Employee Assistance Program

Part-Time Benefits

• 403(b) Retirement Plan
• Paid Vacation & Sick Leave
• Employee Assistance Program