Retail Production Associate

Goodwill Industries of Middle Tennessee, Inc.; Smyrna (TN); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Health Insurance

403(b) Retirement Plan

Paid Vacation

Holiday

Sick Leave

Paid Bereavement Leave

Employee Assistance Program

Job summary

Goodwill Industries of Middle Tennessee, Inc. in Smyrna, TN, is seeking a Production & Merchandise Associate to help prepare donated items for sale.

You will sort, tag, price, and stage Softline and Hardline merchandise, while maintaining a clean, safe workspace and supporting efficient backroom operations. The role emphasizes accuracy, productivity, and adherence to pricing standards, with a flexible schedule including evenings and weekends.

Qualifications

• High school diploma or equivalent preferred.
• Experience in retail, production, or warehouse is a plus.
• Ability to follow production processes and safety guidelines.
• Bilingual skills are a plus.

Responsibilities

• Support efficient production output while maintaining a safe, clean environment.
• Sort, tag, price, and prepare donated merchandise per standards.
• Work in quota-driven setting, balancing productivity with quality.
• Use POS tools for pricing and ensure shop-ready merchandise.
• Maintain organization and safety across production and backroom areas.
• Assist with store readiness and timely placement on sales floor.
• Support opening/closing routines and daily readiness.

Skills

Attention to detail

Productivity

Teamwork

Safety compliance

Adaptability

Education

High School Diploma or equivalent

Job description

Job Location Smyrna

Job Summary

Job Description

Essential Functions Production & Merchandise Preparation

• Support the delivery of efficient, high-quality production output during assigned shifts by helping maintain a clean, organized, and safe production environment.
• Accurately sort, tag, price, and prepare donated Softline and Hardline merchandise according to established production and quality standards.
• Work in a quota-driven production environment, consistently meeting productivity expectations while maintaining quality as the top priority.
• Use approved pricing tools or point-of-sale (POS) systems to ensure accurate and consistent pricing.
• Prepare merchandise to be shop-ready, ensuring accuracy, presentation, and compliance with established guidelines.
• Maintain organization, cleanliness, and safety across all production and backroom areas to support efficient workflow.
• Support store readiness by ensuring merchandise is processed accurately and available for timely placement on the sales floor.

Production Operations & Daily Workflow

• Complete assigned production tasks to support overall store readiness, sales, and inventory flow throughout the shift.
• Support opening and closing routines related to production and backroom operations to ensure consistent daily readiness.
• Assist with material movement, staging, and coordination between production, backroom, and sales floor areas as directed by store leadership.

Compliance, Safety & Operational Standards

• Follow all company policies, safety guidelines, and operational procedures during assigned shifts.
• Practice safe work behaviors, including proper lifting techniques and use of equipment and tools.
• Report hazards, injuries, equipment concerns, or quality issues to store leadership promptly.
• Follow production standards, pricing integrity, and merchandise handling procedures to support a safe, compliant, and high-quality operation.

Schedule & Flexibility

• Maintain a flexible schedule, including evenings, weekends, and holidays.
• Perform other duties as assigned to support overall store operations.

Minimum Qualifications

• Required Skills Education High School Diploma or equivalent preferred.
• Experience Previous experience in retail, production, warehouse, or customer-facing roles preferred, but not required.
• Knowledge and Skills Ability to follow established production processes, procedures, and safety guidelines with consistency and attention to detail.
• Ability to work accurately in a quota-driven environment where quality is the top priority.
• Strong attention to detail for accurate sorting, pricing, and preparation of Softline and Hardline merchandise.
• Ability to remain focused while performing repetitive production tasks in a fast-paced environment.
• Ability to stand, walk, bend, lift, and move items as required in a production and retail setting.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Preferred Education / Experience / Knowledge & Skills / Certifications & License

• High school diploma or equivalent preferred.
• Previous experience working in quota-driven or manufacturing-style production environments preferred.
• Experience working in fast-paced, high-volume environments with productivity expectations preferred.
• Prior nonprofit or mission-based retail experience is a plus.
• Experience using pricing tools, point-of-sale (POS) systems, or handling transactions preferred.
• Experience with task-based, repetitive work requiring consistency, accuracy, and quality control preferred.
• Bilingual language skills are preferred.

Full-Time Benefits

• Health and Prescription Insurance
• 403(b) Retirement Plan
• Paid Vacation
• Holiday
• Sick Leave
• Paid Bereavement Leave
• Employee Assistance Program

Part-Time Benefits

• 403(b) Retirement Plan
• Paid Vacation
• Sick Leave
• Employee Assistance Program

Goodwill Industries of Middle Tennessee's mission is to change lives through education, training, and employment.