Retail Product & Pricing Specialist

Hy-Vee Inc; Jacksonville (FL); On-site; USD 22,000 - 28,000; Full time

Job summary

Hy-Vee Inc is seeking a Retail Product & Pricing Specialist in Jacksonville, FL. You will maintain department standards, ensure pricing accuracy, and support inventory management while delivering friendly, efficient customer service.

The role requires strong math skills, familiarity with product management software, and the ability to work in a fast-paced grocery environment. This is a non-exempt full-time position with benefits.

Qualifications

• Excellent customer service and communication skills.
• Ability to perform arithmetic calculations (fractions, decimals, percentages).
• Experience with product management software and signage accuracy is a plus.

Responsibilities

• Maintain department standards for customer service and profitability.
• Provide prompt, courteous service and greet customers by name when possible.
• Manage pricing, inventory accuracy and ad/price changes in product systems.
• Assist with vendor relations and pricing verification.
• Support store management with reporting and analysis.

Skills

Customer service

Problem solving

Arithmetic

Interpersonal skills

Leadership

Education

High School Diploma or equivalent

Tools

Product management software

Microsoft Office

Job description

Additional Considerations

Must be 18+ - At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description

Job Title: Retail Product & Pricing Specialist

Department: Grocery

FLSA: Non-Exempt

General Function: Maintains the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. Ensures products are available to the customer in a timely basis and all item parameters are accurately maintained in the product management software.

Core Competencies: Partnerships Growth mindset Results oriented Customer focused Professionalism

Reporting Relations: Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of HWH, Perishables, Store Operations and eCommerce

Positions that Report to you: None

Primary Duties and Responsibilities

Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork. Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example. Maintains the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. Smiles and greets customers in a friendly manner and makes an effort to learn customers' names and to address them by name whenever possible. Assists customers by: (examples include) escorting them to the products they're looking for securing products that are out of reach loading or unloading heavy items making note of and passing along customer suggestions or requests performing other tasks in every way possible to enhance the shopping experience. Assists store management with gross profit analysis and other management reporting functions. Ensures inventory information is accurate for monthly inventory.

Utilizes product management software to minimize out of stocks and inventory and maintains correct item parameters and signage to maximize sales and profits. Ensures advertised, EDLP, and RDA items are priced and signed correctly and sufficient quantities are ordered. Maintains special buys to ensure accuracy of parameters in product management applications.

Performs inventory and pricing verification in accordance with Hy-Vee policy. Works with upper management to determine product placement for new items and resets to ensure the timely presentation of products to the customer. Ensures obsolete and discontinued inventory is reduced for quick sale. Monitors excess inventory and works with store management to minimize. Monitors and reports on damage/unsaleable and implements solutions to reduce them.

Edits and transmits replenishment and ad orders. Ensures price changes and product information changes for all items are completed in a timely manner. Assists department managers with questions concerning product management in their department. Works with DSD vendors, checks in and balances vendor invoices. Maintains strict adherence to department and company guidelines related to personal hygiene and dress. Adheres to company policies and individual store guidelines. Reports to work when scheduled and on time.

Secondary Duties and Responsibilities

Assists in other areas of store as needed. Performs other job related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics

Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions. Ability to do arithmetic calculations involving fractions, decimals, and percentages. Possess the ability to interview to obtain basic information; guide people to provide basic direction; follow technical manuals and have increased contact with people.

Education and Experience

High school or equivalent experience. Strong basic math skills necessary. Over six months to one year of similar or related experience.

Physical Requirements

Must be physically able to exert up to 50 pounds of force (energy exerted) occasionally. Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision. Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions

This position is frequently exposed to noise, occasionally exposed to temperature extremes and equipment movement hazards, and continually exposed to the fast paced work environment and pressure to meet deadlines.

Equipment Used to Perform Job

Windows based PC, printer, wireless devices, telephone, fax, copier, calculator, internet, product management software, and Microsoft Office products.

Financial Responsibility

Responsible for company assets including equipment and merchandise.

Contacts

Has daily contact with customers, suppliers/vendors and with the general public.

Confidentiality

Has access to confidential information including store inventory information, item costs, and margins.

Salary

The anticipated hourly starting wage for this position is $16.00 to $20.00 depending on experience.

For information on company benefits visit Benefits | Hy-Vee.

Employment is contingent upon the successful completion of a pre employment drug screen.