Retail Print Manager

Office Depot / ODP; Killeen (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Office Depot is seeking a Retail Print Manager for a high-volume store to drive print sales and service growth. You will lead the Print Department, maintain visual merchandising standards, and ensure exceptional customer experiences while aligning with the Office Depot 5C values.

As a Print Manager and on-duty Key Carrier, you will open and close the store, coach a developing team, manage print equipment and supplies, and work a flexible schedule including evenings and weekends to meet customer

Qualifications

• Experience in Print Center operations.
• Familiarity with print equipment and supplies management.
• Strong customer service and sales skills.
• Proven leadership and coaching ability.

Responsibilities

• Lead the Print Department to drive sales and service excellence.
• Open and close the store as a Key Carrier.
• Coach and develop associates in print processes and selling techniques.
• Maintain inventory of print supplies and equipment.
• Ensure timely completion of customer print orders.

Skills

PowerPoint

Excel

Word

Outlook

Education

High school diploma

Tools

Print Center systems

POS systems

Job description

As a Retail Print Manager at Office Depot you will play a pivotal role in driving print sales and service growth within our high print volume store. Your enthusiasm and expertise in print services will help us create and nurture a vibrant sales culture, enhance our store's visual and merchandising standards for print products, and prioritize unparalleled client satisfaction. The Print Manager will be responsible for overseeing all aspects of the print production process, managing print equipment and supplies, and ensuring the delivery of high-quality print materials. The Print Manager will help lead a customer-centric environment, engage with the local community, all while fostering a positive culture aligned with the Office Depot 5C values of Caring, Committed, Creative, Collaborative, & Courageous . As a Print Manager you will also be a "Key Carrier" and considered a leader on duty; responsible for opening and closing the store. The Print Manager must be able to work a flexible schedule that aligns with business needs, inclusive of the ability to work evenings, weekends, and occasional holidays. The ideal Print Manager should be passionate about print services, delivering exceptional customer service, driving operational excellence, and developing a high-performing team.

Primary Responsibilities:

Sales and Service Excellence:

• Owns ensuring delivery of memorable customer experiences and client satisfaction in the Print Department.
• Ensure the execution of Office Depot selling techniques and sales training in print and across the store.
• Drives a sales-focused environment through the training and development of all associates, inclusive of print.
• Act as a role model for delivering exceptional customer service and product expertise.

Leadership and Team Development:

• Provide guidance, direction, and ongoing training to all associates to ensure an understanding of print processes and selling techniques.
• Facilitate training sessions on the business model and the holistic service offering for clients/customers.
• Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty.
• Regularly exercises independent judgment when providing input on assessing store associates' performance, certification(s), and competencies.

Other duties as deemed necessary

Operational Efficiency:

• Operate all equipment within the Print Services area to maintain efficient production and ensure customers' orders are completed correctly and on time.
• Identify areas for process improvement and implement plans to reduce waste and inefficiencies including monitoring and managing all print supplies.
• Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.

External Key Carrier Responsibilities:

• Maintain the safety and security of the print department, building, and associates during the absence of other managers.
• Perform opening and closing responsibilities, including activation and deactivation of the store's alarm system, cash handling, and daily store balancing.
• In partnership with all associates, ensure regular loss prevention compliance.
• Full responsibilities associated with External Key Carrier designation.

Qualifications & Experience:

• High school diploma or equivalent preferred
• 1-3 years related experience
• Minimum 2 years management experience or equivalent internal development
• Experience in Print Center operations
• Experience with logistics, freight, and visual merchandising

Technical Skills:

• Strong PC skills: Microsoft PowerPoint, Excel, Word, Outlook
• Subject matter expert in Print Services and related systems
• Proficient with role-related technology and POS systems

Sales, Customer & Leadership Competencies:

• Advanced selling skills
• Strong interpersonal and communication skills (verbal and written)
• Passion for our brand, products, services, and solutions
• Desire to continuously grow selling skills and product knowledge
• Ability to coach, train, and develop others
• Adaptable, positive, and engaging; demonstrates integrity, accountability, and trust
• Action-oriented, drives for results, makes sound decisions, and demonstrates patience

About The ODP Group :

The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores.

Commitment to Safety:

We are committed to maintaining a safe and healthy work environment for our Coworkers and our customers. All Coworkers are expected to s